Contact Center Advocate II – Radiology Scheduling

Henry Ford Health

. Schedule and coordinate Radiology appointments according to established guidelines and workflows .

Posted 11/10/2026full-timeRemote • Michigan • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Radiology scheduling and patient coordination, utilizing Epic and other applications to ensure efficient appointment management while providing exceptional customer service and adhering to established workflows.

Highest-signal resume keywords

Radiology SchedulingEpic NavigationPatient CoordinationAttention To DetailStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingPatient Order ReviewWorkflow AdherenceExam SelectionQuality Assurance

Soft Skills

Customer ServiceAdaptabilityProblem Solving

Tools & Technologies

EpicScheduling Applications

Certifications & Qualifications

Associate's Degree In Business Or Related Field

Industry Keywords

Clinical ExperiencePatient SafetyOutpatient OperationsHealthcare Scheduling

About the role

Key responsibilities & impact

Schedule and coordinate Radiology appointments according to established guidelines and workflows
Review patient orders and information for appropriate scheduling
Provide patients with appointment details and preparation instructions
Use Epic and other applications to support Radiology scheduling and outpatient operations
Communicate with patients, physician offices, imaging departments, and internal teams
Recognize exams or situations requiring additional review and route them appropriately
Follow processes supporting patient safety and reducing scheduling errors
Provide a welcoming, customer-focused patient experience
Adapt to workflow changes, new scheduling requirements, and expanding Radiology services

Requirements

What you’ll need

Associate's degree in business or related field (preferred)
Previous HFHS clinical/customer service experience (preferred)
Ability to review patient orders and information
Ability to select appropriate exams and locations according to scheduling guidelines
Ability to navigate Epic and other applications
Ability to follow detailed scheduling workflows and established processes
Ability to identify situations requiring additional review and escalate questions
Strong communication skills
Attention to detail
Ability to meet quality, productivity, customer service, and workforce adherence expectations

Benefits

Comp & perks

Career growth through collaborative, mission-driven work
Continuous learning opportunities
Supportive work environment
Professional development opportunities
Full-time employment