Patient Advocate I

Henry Meds

. Communicate with patients by phone, email, and chat using timely, empathetic, and ownership-driven service .

Posted 11/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient communication and support across various channels, including phone, email, and chat, while ensuring adherence to HIPAA and privacy regulations. Proficient in managing non-clinical workflows and utilizing CRM and EHR systems to enhance patient experience and operational efficiency.

Highest-signal resume keywords

Telehealth ExperienceCustomer Service ExperienceEHR ProficiencyZendesk KnowledgeStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ManagementEHR UsageBilling Platform NavigationProblem-SolvingWorkflow Management

Soft Skills

Active ListeningEmpathyOrganizationFollow-ThroughIndependent Work

Tools & Technologies

ZendeskZohoBilling Platforms

Industry Keywords

Healthcare SupportPatient PrivacyTelehealthSubscription ServicesRegulated Customer Service

About the role

Key responsibilities & impact

Communicate with patients by phone, email, and chat using timely, empathetic, and ownership-driven service
Support patients across phone, email, chat, voicemail, billing, account support, subscriptions, scheduling, refill support, portal navigation, order support, and other approved non-clinical workflows
Resolve standard questions involving accounts, subscriptions, billing, scheduling, refill processes, portal use, intake forms, and order status
Guide new and existing patients through Henry systems and established care processes
Troubleshoot basic platform and account-access issues
Use approved retention and service-recovery options when appropriate
Own assigned patient needs from first contact through documented resolution
Complete authorized actions in the CRM, EHR, billing platform, and related systems
Manage the non-clinical portion of requests that also require clinical action
Explain next steps, expected timing, and patient actions required
Escalate stalled or unresolved work through the defined operating path
Recognize possible symptoms, side effects, medication questions, and other clinical content
Route clinical matters to Patient Safety or the appropriate licensed team without providing clinical advice
Protect patient confidentiality and follow HIPAA, privacy, security, and documentation requirements
Follow daily assignments, queue priorities, coverage direction, and workflow guidance
Meet quality, accuracy, productivity, timeliness, attendance, and schedule expectations
Stay current on process, policy, product, pricing, and system changes
Identify unclear procedures, broken workflows, and recurring causes of repeat patient contact

Requirements

What you’ll need

Experience in telehealth, healthcare, pharmacy support, subscription services, or regulated customer service
Experience with Zendesk, Zoho, an EHR, or billing platforms
Previous experience in customer service, healthcare support, care coordination, a call center, or another high-volume service environment
Clear and compassionate verbal and written communication skills
Strong active listening, problem-solving, organization, and follow-through
Comfort learning and working across CRM, EHR, billing, and communication systems
Ability to work independently in a remote environment while collaborating with a distributed team
Ability to maintain clinical boundaries and follow escalation requirements
Commitment to patient privacy, accurate documentation, and continuous learning
Applicants must be authorized to work for ANY employer in the U.S.; Henry Meds cannot sponsor or take over sponsorship of an employment Visa

Benefits

Comp & perks

Platinum PPO Healthcare + Vision & Dental (Henry covers 99% for employees and 50% for their qualified dependents)
401(k) with matching contributions beginning your first day
Unlimited PTO (target of 4 weeks)
6 floating holidays
4 company observed holidays
Fully remote position with occasional travel
Impactful, rewarding work as part of a fast-growing brand helping thousands of people every day