Account Manager

Heraeus

. Manage assigned customer accounts and the relevant product portfolio as the primary contact for day-to-day commercial and order-related activities .

Posted 10/26/2026full-timeCartago • Costa RicaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management, customer relationship building, and project coordination, with a strong focus on customer satisfaction and retention. Proficient in utilizing ERP and CRM systems to maintain accurate data and support commercial processes.

Highest-signal resume keywords

Account ManagementCustomer Relationship ManagementProject CoordinationERP Systems ExperienceCRM Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProject CoordinationCommercial Documentation PreparationForecastingData Analysis

Soft Skills

Customer OrientationCommunication SkillsAnalytical SkillsOrganizational Skills

Tools & Technologies

ERP SystemsCRM ToolsMicrosoft Office

Industry Keywords

Customer ServiceInside SalesSupply ChainS&OPCommercial Processes

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage assigned customer accounts and the relevant product portfolio as the primary contact for day-to-day commercial and order-related activities
Build customer relationships and follow through on commitments to support satisfaction, retention, and growth
Prepare and coordinate quotations, proposals, pricing updates, and commercial documentation within delegated authority
Coordinate customer projects, product transfers, technical changes, and lifecycle activities
Ensure requirements, timelines, and agreed actions are followed through
Coordinate with Customer Support, Operations, Engineering, Quality, Supply Chain, Strategic Account Managers, Business Developers, Portfolio Managers, and relevant sites
Provide day-to-day guidance to Senior Account Specialists on standard processes, without formal disciplinary responsibility
Contribute to S&OP, customer forecasts, rolling forecast inputs, and annual planning
Maintain accurate account and activity data in CRM, ERP, and related systems
Monitor account performance, forecast trends, customer needs, opportunities, and agreed indicators
Support customer retention, account growth, forecast accuracy, planning effectiveness, and successful project delivery
Resolve routine customer issues, coordinate cross-functional support, and escalate non-routine commercial, operational, or quality matters

Requirements

What you’ll need

Bachelor's degree in Business, Engineering, Marketing, Supply Chain, or a related field
3+ years of relevant experience in Customer Service, Inside Sales, Account Management, Project Coordination, or a related commercial function
Experience with ERP systems, CRM tools, Microsoft Office, and account-management or commercial processes
Strong customer orientation, communication, analytical, and organizational skills
Ability to work effectively in a matrix and international environment
Ability to coordinate customer activities, manage priorities, resolve routine issues, and escalate non-standard matters appropriately
Willingness to travel domestically and internationally as required; travel may be up to approximately 20%

Benefits

Comp & perks

Professional development support
Career development opportunities, depending on the role, location and operational conditions