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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales support capabilities, including customer relationship management, event coordination, and market analysis within the healthcare and medical device sectors. Proficient in utilizing Microsoft Office Suite and virtual communication tools to enhance operational efficiency and customer satisfaction.
Highest-signal resume keywords
Sales Support ExperienceCustomer Relationship ManagementEvent CoordinationMarket ResearchMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ReportingOrder EntryProduct DemonstrationsCRM ManagementWound Care Knowledge
Soft Skills
ProfessionalismCoachabilityLearning AgilityProblem SolvingCommunication
Tools & Technologies
Microsoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Industry Keywords
HealthcareMedical DeviceSales ActivitiesCustomer SatisfactionField Sales Support
About the role
Key responsibilities & impact- Assist the RSD and EAMs in planning, coordinating, and executing sales activities
- Provide hands-on support to EAMs for dressing changes, product applications, in-services, and evaluation/trial support
- Serve as a customer point of contact, addressing inquiries and resolving issues promptly
- Coordinate follow-up communications to support customer satisfaction and sales initiatives
- Build and maintain relationships with healthcare decision-makers and influencers
- Facilitate order entry, tracking, and issue resolution
- Organize and execute product demos, trade shows, and trainings
- Prepare event materials and equipment using approved literature, data, and claims
- Manage scheduling, travel, and event logistics
- Prepare sales reports, forecasts, and presentation materials
- Maintain accurate CRM records of sales activity, customer interactions, and accounts
- Apply best practices for account targeting and reimbursement support
- Maintain working knowledge of ETS skin substitute products and services
- Conduct cold outreach into designated accounts to build a CRM-documented pipeline
- Support market research and competitor analysis
- Gather and share customer feedback with sales and product development teams
- Stay current on market trends, competitor activity, and wound care advancements
- Share market and opportunity insights with the ETS team
- Serve as a flexible national resource for territory/vacancy coverage, evaluations, launches, or strategic assignments
Requirements
What you’ll need- BS/BA in business, healthcare, or a related field or equivalent experience required
- 1–2 years of experience in sales support, customer service, or administrative roles, ideally in the healthcare or medical device industry
- Experience in the healthcare, medical device, or pharmaceutical industry is highly desirable but not required
- Demonstrated drive, coachability, learning agility, professionalism, and comfort in a field-based environment
- Familiarity with supporting field sales teams, including scheduling and organizing events, is an advantage
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Comfort with virtual communication tools (Microsoft Teams)
- Valid driver’s license and reliable transportation for occasional travel to support events or meetings
- Flexibility to accommodate travel or work outside standard business hours when required
- Previous experience in startup and medium sized companies preferred but not required