Technical Customer Support Engineer

Hercules

. Resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations .

Posted 10/5/2026full-timeRemote • Australia, IndiaMid-LevelSenior💰 $60,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong TypeScript and React expertise, with a focus on debugging production issues and improving platform reliability. Capable of managing customer communications and automating support workflows while maintaining documentation.

Highest-signal resume keywords

TypeScriptReactDebugging Production IssuesCustomer-Facing ExperienceSystems And Architecture Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScriptReactHTTPAPIsAuthenticationDatabasesDebuggingScalabilityReliabilityPerformance

Soft Skills

Excellent Written Communication

Industry Keywords

Customer SupportPre-SalesPost-SalesAutomationKnowledge-Base Documentation

Tech Stack

Tools & technologies

ReactTypeScript

About the role

Key responsibilities & impact

Resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
Improve the underlying platform or AI agent so recurring customer issues do not happen again
Maintain public and internal knowledge-base documentation, including known issues
Build automations to scale the support workflow
Serve as first point of contact for platform incidents during working hours
Manage public status updates and customer communication
Potentially transition to a full-time software engineering, pre-sales, or post-sales engineering role after 6–12 months

Requirements

What you’ll need

Strong TypeScript and React background
Modern web app fundamentals, including HTTP, APIs, authentication, and databases
Proven ability to debug production issues using logs, traces, reproductions, and minimal test cases
Strong systems and architecture thinking, including scalability, reliability, performance, and security basics
Excellent written communication
Prior experience working in a customer-facing role such as sales, pre-sales, or customer support
Track record closing 50+ tickets a day
Living in Asia, Australia, or the Pacific and/or willingness to work standard Sydney hours
Willingness to work in US time zones and travel to the San Francisco office regularly for exceptional remote candidates

Benefits

Comp & perks

Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
Equity