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Hercules

Technical Customer Support Engineer, APAC – Weekend Coverage

Hercules

. Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations .

Posted 10/27/2026full-timeRemote • Australia, IndiaMid-LevelSenior💰 $60,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in TypeScript and React for building and maintaining customer applications, with a strong focus on debugging, systems architecture, and effective communication in a customer-facing role.

Highest-signal resume keywords
TypeScript ProficiencyReact DevelopmentDebugging Production IssuesCustomer-Facing ExperienceSystems Architecture Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TypeScriptReactDebuggingAPIsDatabasesHTTPAutomationArchitecturePerformance OptimizationSecurity Basics
Soft Skills
Excellent Written CommunicationCustomer Communication
Industry Keywords
Customer SupportIncident ManagementKnowledge Base DocumentationTicket ResolutionScalability

Tech Stack

Tools & technologies
ReactTypeScript

About the role

Key responsibilities & impact
  • Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
  • Improve the underlying platform or AI agent so customer issues do not recur
  • Maintain public and internal knowledge-base documentation, including known issues
  • Build automations to improve the support workflow
  • Serve as the first point of contact for platform incidents during working hours
  • Manage public status updates and customer communication
  • Work Thursday through Monday, with Tuesday and Wednesday off

Requirements

What you’ll need
  • Strong TypeScript and React background
  • Modern web app fundamentals (HTTP, APIs, auth, databases)
  • Proven ability to debug production issues (logs, traces, repros, minimal test cases)
  • Strong systems/architecture thinking (scalability, reliability, performance, security basics)
  • Excellent written communication (clear, simple, concise, audience specific)
  • Prior experience working in a customer-facing role (sales, pre-sales, customer support, etc.)
  • A track record closing 50+ tickets a day
  • Living in Asia, Australia, or the Pacific and/or willingness to work standard Sydney hours
  • Availability for Thursday-to-Monday weekend coverage, including Saturday and Sunday

Benefits

Comp & perks
  • Unlimited AI token budget
  • Take what you need vacation policy
  • Healthcare, vision, and dental
  • Daily lunches, dinners and snacks in the office
  • Equity