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Hercules

Technical Customer Support Engineer, APAC – Weekend Coverage

Hercules

. Help resolve issues with customer apps by fixing bugs, advising on architecture, and helping with integrations .

Posted 10/30/2026contractRemote • Australia, IndiaMid-LevelSenior💰 $60,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in TypeScript and React for building and maintaining customer applications, with a strong focus on debugging, architecture, and customer communication. Proven ability to manage support workflows and improve platform performance while effectively engaging with customers.

Highest-signal resume keywords
TypeScriptReactDebugging Production IssuesCustomer Facing ExperienceSystems/Architecture Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TypeScriptReactDebuggingAPIsDatabasesHTTPArchitecture ThinkingAutomation BuildingPerformance OptimizationSecurity Basics
Soft Skills
Excellent Written CommunicationCustomer Support
Industry Keywords
Customer AppsPlatform IncidentsSupport WorkflowPublic Status UpdatesKnowledge Bases

Tech Stack

Tools & technologies
ReactTypeScript

About the role

Key responsibilities & impact
  • Help resolve issues with customer apps by fixing bugs, advising on architecture, and helping with integrations
  • Improve the underlying platform or AI agent after resolving customer issues
  • Maintain public and internal knowledge bases, including known issues
  • Build automations to streamline the support workflow
  • Serve as the first point of contact for platform incidents during working hours
  • Manage public status updates and customer communication
  • Support customers in successfully building and scaling their apps

Requirements

What you’ll need
  • Strong TypeScript and React background
  • Modern web app fundamentals (HTTP, APIs, auth, databases)
  • Proven ability to debug production issues (logs, traces, repros, minimal test cases)
  • Strong systems/architecture thinking (scalability, reliability, performance, security basics)
  • Excellent written communication (clear, simple, concise, audience specific)
  • Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
  • A track record closing 50+ tickets a day
  • Living in Asia, Australia, or the Pacific and/or willingness to work standard Sydney hours
  • Availability for Thursday through Monday weekend coverage, including Saturday and Sunday

Benefits

Comp & perks
  • Unlimited AI token budget
  • Take what you need vacation policy
  • Healthcare, vision, and dental
  • Daily lunches, dinners and snacks in the office
  • Equity