Technical Customer Support Engineer

Hercules

. Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations .

Posted 10/5/2026full-timeRemoteMid-LevelSenior💰 $60,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong TypeScript and React expertise, with a solid understanding of modern web app fundamentals and the ability to debug production issues effectively. Excellent written communication skills and experience in customer-facing roles are essential for managing customer interactions and support workflows.

Highest-signal resume keywords

TypeScriptReactDebugging Production IssuesCustomer-Facing ExperienceSystems/Architecture Thinking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

TypeScriptReactDebuggingAPIsDatabasesHTTPScalabilityReliabilityPerformanceSecurity Basics

Soft Skills

Excellent Written CommunicationCustomer Communication

Tools & Technologies

Knowledge-Base ManagementAutomation Tools

Industry Keywords

Customer SupportPre-Sales EngineeringPost-Sales EngineeringIncident ManagementTicket Management

Tech Stack

Tools & technologies

ReactTypeScript

About the role

Key responsibilities & impact

Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
Improve the underlying platform or AI agent so resolved issues do not recur
Maintain public and internal knowledge-base documents, including known issues
Build automations to streamline support workflows
Serve as first point of contact for platform incidents during working hours
Manage public status updates and customer communication
Potentially transition to software engineering, pre-sales engineering, or post-sales engineering after 6-12 months

Requirements

What you’ll need

Strong TypeScript and React background
Modern web app fundamentals (HTTP, APIs, auth, databases)
Proven ability to debug production issues (logs, traces, repros, minimal test cases)
Strong systems/architecture thinking, including scalability, reliability, performance, and security basics
Excellent written communication (clear, simple, concise, audience specific)
Prior experience working in a customer-facing role (sales, pre-sales, customer support, etc.)
Track record closing 50+ tickets a day
Living in Europe, the Middle East, or Africa and/or willingness to work GMT+2 hours
Willingness to travel to the San Francisco office regularly for exceptional remote candidates working in US time zones

Benefits

Comp & perks

Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
Opportunity to transition to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months