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Hercules

Technical Customer Support Engineer – EMEA, Weekend Coverage

Hercules

. Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations .

Posted 10/27/2026full-timeRemoteMid-LevelSenior💰 $60,000 - $120,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in TypeScript and React for building and maintaining customer applications, with a strong focus on debugging, architecture, and customer communication. Proven ability to enhance platform performance and support workflows through automation and effective incident management.

Highest-signal resume keywords
TypeScriptReactDebugging Production IssuesCustomer-Facing ExperienceSystems/Architecture Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TypeScriptReactHTTPAPIsAuthenticationDatabasesDebuggingScalabilityReliabilityPerformance
Soft Skills
Excellent Written Communication
Industry Keywords
Customer SupportIncident ManagementAutomationKnowledge BasePublic Status Updates

Tech Stack

Tools & technologies
ReactTypeScript

About the role

Key responsibilities & impact
  • Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
  • Improve the underlying platform or AI agent after resolving customer issues
  • Maintain public and internal knowledge-base documents, including known issues
  • Build automations to improve the support workflow
  • Act as the first point of contact for platform incidents during working hours
  • Manage public status updates and customer communication
  • Help top customers successfully build and scale their apps

Requirements

What you’ll need
  • Strong TypeScript and React background
  • Modern web app fundamentals: HTTP, APIs, auth, and databases
  • Proven ability to debug production issues using logs, traces, repros, and minimal test cases
  • Strong systems/architecture thinking, including scalability, reliability, performance, and security basics
  • Excellent written communication
  • Prior experience working in a customer-facing role such as sales, pre-sales, or customer support
  • Track record closing 50+ tickets a day
  • Must live in Europe, the Middle East, or Africa and/or be willing to work GMT+2 hours
  • Willingness to work Thursday through Monday, including Saturday and Sunday
  • Tuesday and Wednesday off

Benefits

Comp & perks
  • Unlimited AI token budget
  • Take what you need vacation policy
  • Healthcare, vision, and dental
  • Equity