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Hercules

Technical Customer Support Engineer – Weekend Coverage

Hercules

. Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations .

Posted 10/30/2026contractRemote • United StatesMid-LevelSenior💰 $75,000 - $150,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in TypeScript and React for building and scaling customer applications, with a strong focus on debugging production issues and improving platform reliability. Excellent written communication skills are essential for managing customer interactions and maintaining documentation.

Highest-signal resume keywords
TypeScriptReactDebugging Production IssuesCustomer Support ExperienceSystems/Architecture Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
TypeScriptReactDebuggingAPIsDatabasesScalabilityReliabilityPerformanceSecurity BasicsAutomation
Soft Skills
Excellent Written CommunicationCustomer Interaction
Tools & Technologies
Knowledge-Base DocumentationSupport Workflow Automation
Industry Keywords
Customer AppsPlatform IncidentsPublic Status UpdatesTicket ManagementNorth America

Tech Stack

Tools & technologies
ReactTypeScript

About the role

Key responsibilities & impact
  • Help resolve issues with customer apps, including fixing bugs, advising on architecture, and helping with integrations
  • Improve the underlying platform or AI agent so customer issues do not recur
  • Maintain public and internal knowledge-base documentation, including known issues
  • Build automations to improve support workflow and scalability
  • Act as the first point of contact for platform incidents during working hours
  • Manage public status updates and customer communications
  • Support customers in building and scaling their apps

Requirements

What you’ll need
  • Strong TypeScript and React background
  • Modern web app fundamentals (HTTP, APIs, auth, databases)
  • Proven ability to debug production issues (logs, traces, repros, minimal test cases)
  • Strong systems/architecture thinking (scalability, reliability, performance, security basics)
  • Excellent written communication (clear, simple, concise, audience specific)
  • Prior experience working in a customer facing role (sales, pre-sales, customer support, etc)
  • A track record closing 50+ tickets a day
  • Living in North America and/or willingness to work standard New York hours
  • Availability for Thursday through Monday weekend coverage, including Saturday and Sunday
  • Willingness to work from anywhere outside US-sanctioned countries

Benefits

Comp & perks
  • Unlimited AI token budget
  • Take what you need vacation policy
  • Healthcare, vision, and dental
  • Equity
  • Potential transition to a full time software engineering, pre-sales, or post-sales engineering role after 6-12 months