Technical Support Engineer, EMEA – Weekend Coverage

Hercules

. Help resolve issues with customer apps by fixing bugs, advising on architecture, and helping with integrations .

Posted 10/30/2026contractRemoteMid-LevelSenior💰 $60,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in TypeScript and React for modern web applications, with a strong focus on debugging, customer support, and effective communication. Capable of managing customer interactions and improving platform performance through automation and architecture enhancements.

Highest-signal resume keywords

TypeScriptReactDebugging Production IssuesCustomer-Facing ExperienceSystems/Architecture Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TypeScriptReactDebuggingAPIsDatabasesHTTPAutomationScalabilityReliabilityPerformance

Soft Skills

Written Communication

Industry Keywords

Customer SupportIncident ManagementKnowledge BasePublic Status UpdatesTicket Management

Tech Stack

Tools & technologies

ReactTypeScript

About the role

Key responsibilities & impact

Help resolve issues with customer apps by fixing bugs, advising on architecture, and helping with integrations
Improve the underlying platform or AI agent after resolving customer issues
Maintain public and internal knowledge-base documents, including known issues
Build automations to streamline the support workflow
Act as the first point of contact for platform incidents during working hours
Manage public status updates and customer communication
Support top customers in successfully building and scaling their apps

Requirements

What you’ll need

Strong TypeScript and React background
Modern web app fundamentals, including HTTP, APIs, auth, and databases
Proven ability to debug production issues using logs, traces, repros, and minimal test cases
Strong systems/architecture thinking covering scalability, reliability, performance, and security basics
Excellent written communication
Prior experience working in a customer-facing role such as sales, pre-sales, or customer support
Track record closing 50+ tickets a day
Living in Europe, the Middle East, or Africa and/or willingness to work GMT+2 hours
Availability for Thursday through Monday weekend coverage, including Saturday and Sunday

Benefits

Comp & perks

Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
Equity