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Channel Partner Coordinator
Heritage Environmental Services. Provide account management and customer support as the single point of contact for assigned Channel Partner accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in account management and customer support within the hazardous waste industry, with a strong focus on relationship building, regulatory compliance, and effective communication. Proven ability to implement customer solutions and manage multiple vendor relationships while ensuring adherence to contract terms and pricing.
Highest-signal resume keywords
Bachelor's DegreeCustomer Service ExperienceHazardous Waste Industry KnowledgeRelationship ManagementProfit and Cost Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementWaste ProfilingScheduling WorkflowsContract ComplianceData Collection SystemsProfitability AnalysisCustomer Solutions DevelopmentService CoordinationRegulatory Requirements AssessmentProject Management
Soft Skills
Strong Work EthicRelationship BuildingHigh Level of Customer SupportEffective CommunicationProblem Solving
Certifications & Qualifications
Post-Offer Drug ScreenBackground Check
Industry Keywords
Hazardous WasteEnvironmental FieldChannel PartnerBusiness ReviewsVendor NegotiationCustomer InquiriesSafety PracticesStandard Operating ProceduresService Follow-Up SurveysBusiness Plans
About the role
Key responsibilities & impact- Provide account management and customer support as the single point of contact for assigned Channel Partner accounts
- Work with Sales to maintain and grow established accounts and support new business
- Prioritize health and safety by following policies, processes, and safe practices
- Serve as the technical resource for Channel Partner accounts
- Follow internal standard operating procedures for managing accounts
- Manage customer service activities including waste profiling, scheduling, invoice review, profitability, and promoting business lines
- Liaise between company operations facilities and Channel Partners regarding off-spec material resolutions
- Participate in proposals and business plans for new business and relationship expansion
- Ensure contract terms and pricing are followed at all locations
- Manage communications with multiple customer locations and facilities
- Recommend, develop, and implement customer solutions
- Negotiate and coordinate services with multiple vendors
- Conduct profit and cost analysis and implement changes to increase margins
- Provide status updates and reporting to the Corporate Account Manager and Channel Partners
- Conduct service follow-up surveys
- Assist in determining regulatory requirements for customer waste and byproducts
- Coordinate and manage customer data collection systems and reports
- Manage small projects as assigned
- Travel to customer sites for Business Reviews and audits of waste/byproduct management practices
- Respond to urgent facility or customer inquiries outside work hours when needed
- Perform additional duties as assigned
Requirements
What you’ll need- Bachelor’s degree (required), or 7+ years of proven successful customer service experience within the hazardous waste industry in lieu of degree
- 3+ years of proven successful experience in a customer service role (required)
- Experience in the hazardous waste or environmental field (preferred)
- Strong work ethic
- Ability to foster relationships with Sales and Channel Partner contacts
- Ability to implement new pricing and scheduling workflows
- Aptitude for providing a high level of customer support
- Ability to work with customer locations/facilities and multiple service vendors
- Post-offer drug screen and background check required
- Ability to provide services to customers until 5:00pm Mountain and Pacific Time, if required
- Availability for occasional responses outside work hours to resolve urgent facility or customer inquiries
- Willingness to travel to customer sites for Business Reviews and audits
Benefits
Comp & perks- Competitive pay
- Above-market benefits
- Steady work
- Opportunities to grow and build a career
- Company-issued cell phone
- Equal opportunity employment