Customer Success Manager – Voice and Video

HeyMilo AI

. Participate in paid, recorded conversations with peers .

Posted 10/17/2026contractRemoteMid-LevelSenior💰 $40 - $100 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and strategic account management, with a strong ability to engage in unscripted discussions and articulate customer and business tradeoffs. Proficient in onboarding, product adoption, and managing renewals while effectively communicating in a professional setting.

Highest-signal resume keywords

Customer Success ExperienceStrategic Account ManagementFluent Spoken CommunicationOnboarding and Adoption ManagementDomain Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ManagementAccount Health MonitoringRenewal Strategy DevelopmentCustomer Expectations AnalysisTradeoff Explanation

Soft Skills

Constructive ChallengingSubstantive Discussion EngagementThoughtful Response to DisagreementClarifying Questioning

Tools & Technologies

WebcamMicrophoneReliable Internet

Industry Keywords

Customer SuccessProfessional ServicesBusiness CustomersProduct AdoptionAccount Management

About the role

Key responsibilities & impact

Participate in paid, recorded conversations with peers
Discuss onboarding, implementation, product adoption, account health, renewals, and expansion
Debate approaches to low adoption, unhappy executive sponsors, missed implementation milestones, and at-risk renewals
Explain and defend account strategies, including underlying assumptions
Challenge another participant’s recommendations and ask clarifying questions
Consider alternative approaches
Discuss customer expectations and product limitations using fictional or anonymized examples
Complete an initial screening before being invited to a paid recorded conversation
Discuss a shared-expertise topic with another customer success professional
Defend a proposed approach and constructively challenge the other participant’s thinking
Contribute conversations that help train and evaluate AI systems

Requirements

What you’ll need

Professional experience in customer success, implementation, strategic account management, or professional services
Hands-on experience managing business customers through onboarding, adoption, or renewals
Fluent spoken communication in the language of the session
Ability to explain customer and business tradeoffs clearly
Confidence engaging in substantive, unscripted discussions and responding thoughtfully to disagreement
Domain expertise and conversational ability are essential
Quiet environment
Reliable internet
Clear microphone
Webcam
Comfortable appearing on video with face visible and filters and background blur turned off
Availability, time zone, and spoken languages must be provided when applying

Benefits

Comp & perks

Paid, recorded conversations
Hourly compensation of $40–$100
Recording-use and licensing terms shared before accepting an assignment
Flexible expected time commitment communicated before accepting an assignment
Opportunity to contribute recordings licensed to AI developers for training and evaluation