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H
Customer Support Engineer – Electro-Optical Testing
HGH Systèmes Infrarouges SAS. Handle customer requests through the Zoho Desk ticketing system .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and technical support, with a strong focus on service improvement and product training. Proficient in handling customer requests and collaborating with cross-functional teams to enhance service offerings.
Highest-signal resume keywords
Customer Relationship ManagementTechnical Sales ExperienceInfrared Technology KnowledgeMaster's Degree in EngineeringFluent English Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ExpertiseField InterventionsProduct TrainingSales Proposal PreparationTechnical Improvement Implementation
Soft Skills
Customer Service OrientationInterpersonal SkillsOrganizational SkillsTeam-Oriented Mindset
Tools & Technologies
Zoho DeskInfrared CamerasTest Benches
Industry Keywords
OptoelectronicsElectronicsContinuous ImprovementCustomer SupportSales Collaboration
About the role
Key responsibilities & impact- Handle customer requests through the Zoho Desk ticketing system
- Manage customer relationships, including follow-ups, technical responses, and day-to-day communications
- Help develop customer service offerings with the sales teams
- Present service offerings to customers and support their sale
- Industrialize new offerings within the EOT customer support team
- Develop technical expertise, adapt service tools, and prepare the corresponding sales proposals
- Provide support and expertise to internal and external customers
- Deploy equipment and perform the necessary hardware interfacing
- Train users on the delivered product, its tools, and the related physical principles
- Recommend improvements to the various products
- Contribute to the continuous improvement of the service
- Initially carry out field interventions alongside another engineer, then work independently at customer sites
- Analyze a wide range of technical issues and advise customers on product use
- Anticipate customer needs
- Collaborate with the Sales and Quality departments, Production teams, and R&D teams
Requirements
What you’ll need- Master’s degree (Bac +5) in engineering or equivalent, ideally in optoelectronics or electronics
- Technical skills providing a sufficient foundation for field interventions
- Knowledge of infrared technology, test benches, or infrared cameras is a plus
- Strong customer service orientation
- Excellent interpersonal and organizational skills
- Team-oriented mindset
- Experience in customer relations in a technical sales environment is a significant advantage
- Ability to implement, manage, and contribute to the technical improvement of products
- High standards regarding work quality and commitment to agreed deliverables
- Moderate travel: approximately one week every two months across Europe, Africa, and the Americas, with around 90% of travel outside France
- Fluent written and spoken English is essential
Benefits
Comp & perks- Profit-sharing and performance-based incentive bonuses
- Meal vouchers
- RTT days
- Sustainable mobility allowance
- Works Council benefits
- Comprehensive health coverage, including individual or family supplementary health insurance and disability/death coverage
- Up to two days of remote work per week
- Free parking next to the company
- Structured training program
- Company seminar in Europe
- Sports tournaments
- Summer barbecue
- Career development opportunities
- Workplace adjustments and part-time work options available