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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in Microsoft Word and basic Excel for data entry and reporting, alongside strong written and verbal communication skills. Capable of providing administrative support and managing multiple tasks with attention to detail and organizational skills.
Highest-signal resume keywords
Microsoft Word ProficiencyBasic Excel SkillsStrong Written CommunicationStrong Verbal CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntrySortingSimple FormattingBasic Reporting
Soft Skills
Professional Phone EtiquetteProfessional Email EtiquetteOrganizational SkillsSelf-Motivated
Industry Keywords
Benefits AdministrationGeneral Benefits QuestionsTeam SupportCommunication Guides
About the role
Key responsibilities & impact- Monitor team email queues, answer incoming calls, and respond to general benefits questions
- Learn basic medical plan details to provide general guidance and route questions appropriately
- Track open requests and follow up to ensure inquiries are addressed promptly
- Escalate complex questions or issues to senior Benefits leadership
- Assist with basic reporting, update communication guides, and maintain tracking logs
- Provide general administrative support to the Benefits team
- Work 3 days in the office and 2 days remotely each week after the initial 90-day period
- Work Monday through Friday in the office during the first 90-day probationary period
Requirements
What you’ll need- Proficiency in Microsoft Word and basic Excel, including data entry, sorting, and simple formatting
- Strong written and verbal communication skills
- Professional phone and email etiquette
- Ability to learn new systems, processes, and concepts quickly
- Strong attention to detail and organizational skills
- Reliable, self-motivated, and able to manage multiple tasks and follow through
- Prior benefits experience is not required; training provided
- Veterans and candidates with military experience are encouraged to apply
