Patient/Retail Services Manager

HHS, LLC

. Provide leadership that supports a team environment fostering morale, passion, quality, and respect .

Posted 10/26/2026full-timeSomerset • Kentucky • United StatesMid-LevelSenior💰 $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates leadership in team management, focusing on recruiting, training, and development while ensuring high standards of patient satisfaction and nutrition. Possesses strong communication skills and a service-oriented mentality to effectively collaborate with diverse stakeholders.

Highest-signal resume keywords

Team ManagementCustomer ServiceServe Safe CertificationCertified Dietary ManagerPress Ganey/NRC Picker Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Team Member RecruitingTraining and DevelopmentPatient EducationFood Service CoordinationQuality AssurancePerformance ImprovementDaily InspectionsPatient RoundingAssessmentsCoaching

Soft Skills

Effective CommunicationService-Oriented MentalityAttention to DetailSelf-MotivatedProfessional Demeanor

Tools & Technologies

Word Processing SoftwareSpreadsheetsVarious Software

Certifications & Qualifications

Serve Safe CertificationCertified Dietary ManagerRegistered DietitianLicensed Dietitian

Industry Keywords

Patient SatisfactionNutritional NeedsFood Service StandardsPatient Ambassador ProgramQuality Assurance

About the role

Key responsibilities & impact

Provide leadership that supports a team environment fostering morale, passion, quality, and respect
Lead and manage team member recruiting, training, and development
Perform daily inspections, patient rounding, assessments, coaching, and counseling of team members
Provide education to patients, families, nursing, food service, and facility staff on nutritional needs
Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
Resolve issues by taking action and providing excellent customer service
Implement, manage, and maintain the patient ambassador program
Collaborate with department, facility, and company leadership to achieve goals
Stay informed on patient satisfaction updates and current trends
Participate in departmental meetings and Quality Assurance/Performance Improvement programs
Participate in patient experience workshops and projects led by the organizations

Requirements

What you’ll need

Experience managing a team and in customer service
Computer experience with word processing, spreadsheets, and various software
Must be willing to relocate for promotion opportunities
Must have or be willing to obtain a valid Serve Safe certification or equivalent
Certified Dietary Manager, Registered Dietitian, or Licensed Dietitian preferred
Working knowledge of Press Ganey/NRC Picker
Ability to interact with individuals of all backgrounds
Effective written, spoken, and non-verbal communication
Service-oriented mentality with a focus on exceeding expectations
Maintain a positive and professional demeanor
Self-motivated with the ability to effectively prioritize projects and needs
Willingness to provide support where needed to achieve outcomes
Demonstrate integrity, respect, and discretion in all business dealings
Attention to detail and ability to effectively manage tasks in a fast-paced environment

Benefits

Comp & perks

Paid time off (vacation and sick)
Medical, dental, and vision insurance
401(k) with employer match
Employee Assistance Program (EAP)
Career development and ongoing training