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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Workday Recruiting and ATS systems, providing training and support to recruiters while ensuring proper system usage and data accuracy. Capable of quickly learning new platforms and efficiently managing data requests and troubleshooting.
Highest-signal resume keywords
Workday Recruiting SupportSpreadsheet Skills (Excel, Google Sheets)ATS Super-User ExperienceTraining and OnboardingHR Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Software SystemsData AnalysisPivot TablesSorting and FilteringLookups
Soft Skills
Independent WorkCommunicationProblem-Solving
Tools & Technologies
WorkdayICIMSGreenhouseLeverTaleoIndeedLinkedIn Recruiter
Industry Keywords
Recruiting OperationsHigh-Volume RecruitingHealthcare RecruitingInformation SystemsHuman Resources
About the role
Key responsibilities & impact- Provide first-line resolution of Workday Recruiting tickets and troubleshoot routine recruiter issues, escalating complex cases as needed
- Support day-to-day system questions from recruiters and operators, including access, navigation, and general troubleshooting
- Deliver hands-on training and setup for Workday and other recruiting platforms
- Provide ramp-up support and shadow new recruiters during their first weeks to reinforce proper system use and procedures
- Review candidate prescreening results daily and flag discrepancies or concerns to systems leadership
- Assist with routine recruiting reports and data requests, often on quick turnarounds
- Assist systems leadership with Workday release testing and validation as capacity allows
- Partner with recruiters and operators to reinforce proper system usage and best practices
- As Workday expertise deepens, take on a larger part in evaluating and testing semiannual releases and implementing new features
Requirements
What you’ll need- 1–2 years of experience supporting, troubleshooting, or training others on software systems in any industry
- A technically driven mindset with the ability to learn new platforms quickly and work independently after training
- Strong spreadsheet skills (Excel or Google Sheets), including sorting, filtering, lookups, and pivot tables, with the ability to turn around data requests quickly and accurately
- Reliable high-speed internet and a quiet, dedicated workspace
- Experience with Workday (Recruiting or HCM) or another ATS such as iCIMS, Greenhouse, Lever, or Taleo is a big plus
- Experience in HR systems or recruiting operations is a big plus
- Experience as an ATS super-user, trainer, or point of contact for a recruiting team is a big plus
- Degree in Information Systems, Computer Science, Human Resources, Business Administration, or a related field is a big plus
- Experience in a healthcare or high-volume recruiting environment is a big plus
- Familiarity with Indeed, LinkedIn Recruiter, or similar sourcing platforms is a big plus
- Veterans and candidates with military experience are encouraged to apply
Benefits
Comp & perks- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Employee resource groups (ERGs)
- Career development and ongoing training
- Fully remote work arrangement
- Reliable high-speed internet and a quiet, dedicated workspace
