Senior IT Systems Engineer

Hi Marley

. Own Jira administration across the business, including workflows, project configurations, issue/ticket types, schemes, Jira Service Management portal, request types, approval workflows, tiering, SLAs, and escalation paths .

Posted 10/6/2026full-timeBoston • Massachusetts • United StatesSenior💰 $94,500 - $175,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT systems engineering with a focus on identity and endpoint architecture, Jira administration, and automation tools. Proficient in managing macOS fleets and implementing security policies while ensuring effective cross-functional collaboration.

Highest-signal resume keywords

Jira AdministrationMicrosoft EntraJamf MDMEmail Security StandardsAutomation Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT Systems EngineeringIdentity ArchitectureEndpoint ArchitectureZero-Touch DeploymentSCIM ProvisioningSAMLSPFDKIMDMARCPython

Soft Skills

Strong CommunicationCross-Functional CollaborationService-Oriented Mindset

Tools & Technologies

Jira Service ManagementMicrosoft 365SlackConfluenceZapierExchange Online

Industry Keywords

SOC2ISOAudit EvidenceAccess ReviewsSaaS License Optimization

Tech Stack

Tools & technologies

AWSITSMJamfMacOSPython

About the role

Key responsibilities & impact

Own Jira administration across the business, including workflows, project configurations, issue/ticket types, schemes, Jira Service Management portal, request types, approval workflows, tiering, SLAs, and escalation paths
Own Microsoft Entra identity and access management, including group-based access control, Conditional Access, device trust policies, SCIM provisioning, and automated HRIS-integrated onboarding/offboarding workflows
Serve as senior owner and escalation point for the macOS fleet, including Jamf MDM baselines, zero-touch deployment, fleet-wide security hardening, device lifecycle operations, and advanced troubleshooting
Administer and govern Microsoft 365/Entra, Slack, and Confluence, including roles, permissions, and configuration standards
Own the automation stack, including Zapier and other low/no-code tools, to eliminate manual IT and People Ops work and reduce provisioning time
Own SPF/DKIM/DMARC configuration, Exchange Online security policy, and secure email routing and deliverability
Support evolving responsibilities and additional tasks as new systems, workflows, and technologies are introduced

Requirements

What you’ll need

5-7+ years of hands-on experience in IT systems engineering, identity and endpoint architecture, or a comparable senior IT engineering role
Experience owning Jira administration, including workflows, project configurations, issue types, schemes, request types, and approval workflows in Jira Service Management or similar ITSM tooling
Proven ownership of Jamf for macOS MDM, zero-touch deployment, and fleet-wide security hardening
Deep, hands-on experience with Microsoft Entra, Conditional Access, device trust and compliance-driven access policies, SCIM, and SAML
Knowledge of email security and authentication standards: SPF, DKIM, DMARC, MTA-STS, and BIMI
Proven ownership of Zapier or similar low/no-code automation tools, building and maintaining multi-step automations end to end
Strong communication and cross-functional collaboration skills, with a service-oriented mindset
Nice-to-have: Experience administering Zoom and supporting conference room or meeting room AV hardware
Nice-to-have: Basic scripting or API experience with Python or PowerShell
Nice-to-have: Experience supporting AI copilots or LLM-powered internal tools such as ChatGPT or Cursor
Nice-to-have: Exposure to AWS, Twilio, or modern SaaS infrastructure used for internal systems
Nice-to-have: Background in SOC2/ISO-aligned environments, audit evidence, and access reviews
Nice-to-have: Experience with SaaS license optimization and cost management across a distributed environment
Must be authorized to work in the U.S.

Benefits

Comp & perks

Equity grants for all employees
A 4% matching 401(k) program
Medical, dental, vision, disability, and life insurance coverage for employees working 30+ hours per week
Monthly wellness stipend
Paid parental leave
A flexible vacation policy
Flexible, hybrid work environment
Ample opportunities to learn, take on new challenges, and make an impact
Fun, lively startup culture that embraces creativity and innovation