Patient Billing Representative

HighFive Healthcare

. Answer a high volume of inbound patient billing calls promptly and professionally .

Posted 10/20/2026full-timeRemote • Alabama • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient billing processes, including the ability to interpret insurance Explanation of Benefits (EOBs) and manage high-volume call environments. Proficient in maintaining compliance with HIPAA regulations while delivering exceptional customer service and resolving billing inquiries.

Highest-signal resume keywords

Patient Billing ExperienceInsurance Explanation Of Benefits (EOB) InterpretationCall Center ExperienceCustomer Service SkillsHIPAA Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Statements KnowledgeBilling TerminologyPayment Cycle UnderstandingMath AccuracyPayment PostingDenial Codes KnowledgeOrganizational SkillsComputer Systems ProficiencyPatient Portal NavigationCarestack Knowledge

Soft Skills

Strong Attention To DetailExcellent Verbal CommunicationProfessionalismEmotional ResilienceWritten Communication Skills

Certifications & Qualifications

Medical Billing CertificationHealthcare Administration Coursework

Industry Keywords

Healthcare ExperienceProvider SettingPayer SettingBilling EnvironmentCustomer Support Role

About the role

Key responsibilities & impact

Answer a high volume of inbound patient billing calls promptly and professionally
Explain patient statements, including charges, adjustments, insurance payments, patient responsibility, and current balance
Review and interpret insurance Explanation of Benefits (EOBs)
Identify discrepancies between patient statements, EOBs, and account records, and research or escalate billing errors
Set up payment arrangements, process payments, and discuss financial assistance or payment plan options
Document call activity accurately in the patient account and billing system
Follow up on open billing inquiries and escalated issues
Maintain patient privacy and comply with HIPAA and company security and compliance standards
Meet or exceed call handling, resolution, and quality performance metrics
Collaborate with billing, insurance, and clinical team members
Review denials, accounts receivable, payment posting, or initial review of patient statements while not answering calls

Requirements

What you’ll need

1–2 years of healthcare experience in a provider or payer setting, such as a hospital, physician practice, dental office, health plan, or medical billing environment
Required knowledge of patient statements, billing terminology, and the patient payment cycle
Required ability to read and understand insurance Explanation of Benefits (EOBs), including allowed amounts, adjustments, patient responsibility, and denial codes
1+ year of call center or high volume phone experience, preferably in a billing, collections, or customer support role
Strong customer service skills with the ability to remain patient and professional in emotionally charged conversations
Excellent verbal and written communication skills, with the ability to explain financial information clearly
Proficiency with computer systems and the ability to navigate multiple applications while on calls
Proficiency in navigating patient portals
Knowledge of Carestack is a plus
Strong attention to detail, organizational skills, and math accuracy
Knowledge of HIPAA privacy and security requirements
High school diploma or equivalent required
Coursework or certification in medical billing, coding, or healthcare administration is a plus
Bachelor’s degree is a plus

Benefits

Comp & perks

Full-time employment
Fully remote work