Customer Retention Specialist

HighLevel

. Conduct daily outbound outreach through calls, emails, and follow-ups to assigned accounts .

Posted 10/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $44,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong English communication skills and effective objection-handling abilities while engaging customers to support retention and revenue goals. Proficient in utilizing CRM systems and maintaining detailed documentation to track customer interactions and outcomes.

Highest-signal resume keywords

Customer Service ExperienceB2B Sales ExperienceCRM Systems FamiliarityStrong English Communication SkillsOrganized and Detail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Retention StrategiesObjection HandlingData AnalysisPlan OptimizationDocumentation Maintenance

Soft Skills

Active ListeningEmotional IntelligenceMultitaskingConsultative GuidanceProfessional Communication

Tools & Technologies

Google SuiteCRM SystemsHighLevel Services

Industry Keywords

SaaS ProductsChurn ReductionRevenue RetentionOutbound OutreachCustomer Support

About the role

Key responsibilities & impact

Conduct daily outbound outreach through calls, emails, and follow-ups to assigned accounts
Engage customers flagged for HealthScore decline, payment failures, cancellation intent, low product usage, and reactivation opportunities
Identify root causes behind customer concerns through active listening and discovery
Provide consultative guidance and structured solutions to retain and support customers
Communicate the value of HighLevel’s services clearly and confidently
Handle objections professionally and work toward mutually beneficial outcomes
Identify opportunities for plan optimization, upgrades, or reactivation
Support churn reduction and revenue retention goals by escalating recurring issues to leadership
Deliver personalized, positive customer support aligned with the company brand
Log interactions and update CRM records in GHL
Apply tags and track case outcomes for reporting and analysis
Maintain detailed documentation
Identify retention trends and recurring challenges
Provide feedback to leadership on improvement opportunities
Maintain strong product knowledge of HighLevel services and best practices
Own individual performance metrics and outreach targets

Requirements

What you’ll need

Strong English communication skills (verbal and written)
Effective objection-handling and follow-up abilities
Experience working in a remote environment with structured daily targets
Organized, process-driven, and detail-oriented approach
Familiarity with SaaS products and CRM systems (GHL experience is a plus)
Working knowledge of Google Suite (Docs, Sheets, Calendar)
Ability to multitask while maintaining quality
Customer-focused mindset with high emotional intelligence
Comfort operating in a fast-paced, data-driven environment
Reliable high-speed internet and a distraction-free workspace
2+ years of Customer Service or B2B Sales experience