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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving customer engagement and lifecycle expansion through strategic outreach, customer journey design, and performance measurement. Proven ability to lead teams in a fast-paced SaaS environment while managing multiple stakeholders and metrics.
Highest-signal resume keywords
10+ Years In Growth RolesLifecycle Or Growth Motion DevelopmentCustomer Journey DesignAnalytical Self-SufficiencyTeam Leadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer MarketingActivationPost-Sales Revenue ManagementData AnalysisMetric Ownership
Soft Skills
Stakeholder ManagementProblem-SolvingAdaptability
Tools & Technologies
Google SuiteZoomSlackMarketing Automation PlatformsCRM PlatformsHighLevel
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
SaaSProduct-Led BusinessUsage-Based RevenueCustomer ExperienceSMB Customer Engagement
About the role
Key responsibilities & impact- Own the rate at which new subscribers engage with Customer Success
- Own trial-to-implementation handoff conversion jointly with the Trial Experience organization
- Build and lead a team conducting prioritized, stage-based outreach to stalled customers
- Own the first-90-days customer journey, touch sequencing, channel mix and messaging
- Own expansion revenue for customer cohorts outside account management coverage
- Measure AI assistant deflection quality, including activation and customer satisfaction outcomes
- Build a per-customer activation scorecard anchored to company funnel definitions
- Own advisor and customer success manager ramp and develop a coaching curriculum from top-performer recordings
- Instrument every play with hold-out groups and kill dates; discontinue plays that do not beat control
- Partner with Product Growth, Marketing, Revenue Growth, Support and Revenue Operations on lifecycle channels, cohort boundaries, funnel definitions and platform fixes
- Build the activation team, identify high-risk cohorts and diagnose declining engagement
- Launch outbound plays, map the first-90-days journey and instrument post-deflection activation and satisfaction
- Drive engagement, trial-to-implementation conversion and measurable lifecycle expansion revenue
Requirements
What you’ll need- 10+ years in growth, lifecycle, customer marketing, activation or post-sales revenue roles, including 4+ years leading a team
- Built a lifecycle or growth motion against an installed base from nothing and carried a number for it
- Experience with product-led or usage-based businesses where revenue depends on consumption
- Analytical self-sufficiency: writing queries, defining cohorts and designing hold-out groups
- Designed customer journeys as systems, including sequencing, channel mix and messaging
- Experience carrying a metric jointly with a peer organization
- Ability to distinguish team-solvable problems from platform defects and escalate with evidence
- Experience owning a customer experience or experience-quality function, or a compelling case for why you should
- Comfortable being measured on unowned, unbaselined or near-zero metrics
- Experience serving SMB and agency customers at volume
- Ability to thrive in a fast-paced, remote-first global environment and manage multiple stakeholders
- Bachelor's degree or equivalent experience in a SaaS environment
- Proficiency with Google Suite, Zoom, Slack, marketing automation and CRM platforms
- Familiarity with HighLevel is a plus
Benefits
Comp & perks- No explicit benefits or compensation extras stated in the posting
- Remote-first work environment