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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community and event leadership, with a strong focus on scaling programs and managing cross-functional teams. Proven ability to maintain accurate data and metrics while fostering a culture of psychological safety and accountability.
Highest-signal resume keywords
Community Program ManagementEvent LeadershipPeople ManagementProject ManagementPublic Speaking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Event Management SystemCRM Data MaintenanceAttendance Metrics TrackingChapter Kit DevelopmentGovernance Rules Establishment
Soft Skills
Dynamic CommunicationCustomer-First EmpathyCross-Functional CollaborationOrganizational DisciplineComfort with Ambiguity
Industry Keywords
SaaSField MarketingCommunity BuildingTech EcosystemsGrassroots Leadership
About the role
Key responsibilities & impact- Lead and mentor a team of regional Chapter Coordinators
- Build a culture of psychological safety, autonomy, and accountability
- Scale the global chapter network to 100+ active monthly chapters across the US, Canada, Latin America, EMEA, and APAC in 2027
- Maintain real-time accuracy in the Event Management System, internal databases, and spreadsheets
- Track events, calendars, venues, and attendance metrics
- Partner with Marketing, Field Events, and Creative teams
- Enforce advance submission timelines, including four-week promotional windows
- Oversee recruitment, vetting, and onboarding pipelines for chapter leaders
- Enforce service-level agreements for applicant evaluation and engagement
- Develop repeatable Chapter Kits with agendas, slide decks, demo guides, and discussion prompts
- Establish governance rules balancing brand integrity and local community autonomy
- Plan and host the annual in-person Chapter Leader Summit at HighLevel Dallas HQ
- Host kickoff events, speak to large audiences, and represent HighLevel at corporate and regional events
- Perform additional program, project, and operational duties as business needs evolve
Requirements
What you’ll need- 8+ years in community, field marketing, or event leadership
- Proven track record launching and scaling structured, multi-city community programs or field marketing initiatives
- Experience preferably within SaaS, tech, or creator ecosystems
- 3+ years of people management experience
- Demonstrated ability to manage, develop, and coach direct reports
- Exceptional project management and organizational discipline
- Experience maintaining accurate CRM/EMS data, calendars, event details, and attendance metrics
- Dynamic public speaking and communication skills; able to lead workshops and present to large audiences
- Customer-first empathy for grassroots community leaders and volunteers
- Cross-functional collaboration with Marketing, Legal, and Event Operations
- Comfort with ambiguity, rapid pivots, MVP development, and iterative processes
- Willingness to travel domestically and internationally
- No educational credential explicitly required
Benefits
Comp & perks- Flexible schedule
- Hybrid work environment
- Opportunity to work with a global, remote-first team
- Career development and coaching opportunities through people management responsibilities
- Opportunity to attend and host global events and the annual Chapter Leader Summit
- Periodic domestic and international travel
- High-autonomy, fast-moving work environment
- Opportunity to connect with a global customer community
- Direct collaboration with executive leadership and co-founders