Program Manager

HighLevel

. Own the full day-to-day administration of US health benefits, including medical, dental, vision, life, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility changes, and employee escalations .

Posted 10/28/2026full-timeRemote • United StatesSeniorLead💰 $105,000 - $132,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in US benefits administration, including health and welfare benefits, ERISA, ACA, and COBRA compliance. Proven ability to manage vendor relationships, improve benefits processes, and translate complex information into actionable guidance for employees and leadership.

Highest-signal resume keywords

US Benefits AdministrationHealth And Welfare BenefitsVendor Relationship ManagementData Analysis SkillsBenefits Program Improvement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits AdministrationERISA ComplianceACA ComplianceCOBRA AdministrationHSA/FSA Administration401(k) OperationsData AnalysisSpreadsheet ProficiencyBenefits Program DesignEmployee Communication

Soft Skills

Exceptional JudgmentConfidentialityIndependent OperationProcess StructuringClear Communication

Industry Keywords

Employee BenefitsBenefits PhilosophyEmployee ExperienceBenefits DocumentationPerformance Trends

About the role

Key responsibilities & impact

Own the full day-to-day administration of US health benefits, including medical, dental, vision, life, FSA/HSA, 401(k), EAP, enrollments, qualified life events, terminations, COBRA, eligibility changes, and employee escalations
Own benefits ticket intake, resolution, escalation, and trend analysis
Manage relationships with brokers, carriers, administrators, and benefits vendors, including performance, service levels, escalations, and ongoing improvement
Partner with the Chief of Staff to develop and evolve HighLevel’s global benefits philosophy
Evaluate benefits programs across countries and employee populations for competitiveness, consistency, cost, and employee experience
Lead a year-round global benefits education program
Build, launch, and manage employee perks and well-being programs
Design intuitive, accessible benefits programs, communications, and service experiences
Maintain benefits documentation, controls, ownership, and source-of-truth records
Continuously improve benefits programs, vendors, processes, systems, and employee experience using data, feedback, and performance trends
Translate complex benefits topics into recommendations for leaders and guidance for employees

Requirements

What you’ll need

8+ years of progressive experience in US benefits administration and operations
Strong knowledge of US health and welfare benefits, ERISA, ACA, COBRA, Section 125, HSA/FSA administration, and 401(k) operations
Experience owning complex benefits programs, renewals, vendor relationships, and employee escalations
Experience managing brokers, carriers, administrators, and benefits vendors
Experience partnering with Finance, Payroll, Legal, People Operations, and People Technology
Experience improving benefits processes, controls, integrations, and service models
Strong spreadsheet and data-analysis skills
Ability to interpret cost, utilization, enrollment accuracy, invoice variance, ticket trends, and vendor performance
Ability to translate complex benefits information into clear guidance for employees and recommendations for leaders
Exceptional judgment and confidentiality when handling sensitive benefits, health, and employee information
Ability to operate independently in a fast-moving, globally distributed environment
Ability to create structure where processes are still evolving

Benefits

Comp & perks

Medical, dental, and vision benefits
Life insurance
FSA/HSA
401(k)
Employee Assistance Program (EAP)
Employee perks and well-being programs
Global benefits education program