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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management with a focus on AI-driven solutions, B2B SaaS, and data-driven decision-making. Capable of leading cross-functional teams, defining metrics, and driving business outcomes through innovative reputation management strategies.
Highest-signal resume keywords
Product ManagementB2B SaaS ExperienceAI-Driven SolutionsData AnalysisCross-Functional Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product Roadmap DevelopmentMetrics DefinitionAPI ReasoningAutomation WorkflowsSentiment AnalysisReview Acquisition StrategiesUsability TestingMarket ResearchData InstrumentationBusiness Metrics Optimization
Soft Skills
Excellent CommunicationInfluencing Without AuthorityStakeholder AlignmentNarrative Creation
Industry Keywords
Reputation ManagementCustomer EngagementMulti-Location ManagementAI InsightsCompetitive Analysis
About the role
Key responsibilities & impact- Define the vision, strategy, north-star metrics, and 12–18 month roadmap for Reputation Management
- Drive prioritization, investment decisions, and business outcomes
- Drive review acquisition through automated campaigns, multi-channel requests, personalization, experimentation, and conversion optimization
- Build AI-driven review reply experiences with personalized responses, brand voice customization, sentiment awareness, and bulk actions
- Create automation-first workflows for review requests, sentiment-based routing, escalations, notifications, and proactive engagement
- Improve review monitoring, aggregation, moderation, collaboration, and multi-location management
- Deliver reputation reporting, sentiment analysis, AI-generated insights, benchmarking, and recommendations
- Lead customer interviews, workflow audits, usability testing, competitive analysis, and market research
- Own PRDs, requirements, prioritization, release planning, stakeholder alignment, success metrics, and post-launch measurement
- Validate customer problems, establish baseline metrics, and secure approval for a prioritized roadmap
- Launch AI review replies, expand automation, and increase review volume, response rates, and engagement
- Ship advanced automations, AI insights, enterprise multi-location support, and analytics
Requirements
What you’ll need- 7+ years in product management, scaling 0-1 products, B2B SaaS experience, or building AI agentic products
- Strong analytical and technical fluency
- Comfortable partnering with Engineering and Data on data flows, instrumentation, system design, and reliability
- Ability to define robust metrics and measurement plans
- Ability to reason about APIs, permissions, and scalable configuration frameworks
- Proven track record of moving business metrics including retention, expansion, adoption, support deflection, and engagement
- Ability to lead without authority, influence cross-functional partners, and drive alignment across Product, Engineering, Data, and GTM
- Excellent written and verbal communication
- Ability to create crisp narratives for executives and individual contributors
Benefits
Comp & perks- Global, remote-first organization
- Constant learning and growth opportunities
- Opportunity to learn how to scale B2B SaaS startups and build impactful products
- Lean/Agile working principles
- Fast delivery and rapid testing of innovative ideas
- Ownership-oriented culture
- Company focus on adding value for users