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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and coaching abilities while managing customer-facing teams in a SaaS environment. Proficient in performance tracking, process improvement, and fostering collaboration to enhance team effectiveness and service quality.
Highest-signal resume keywords
SaaS Sales ManagementTeam Leadership and DevelopmentPerformance Metrics TrackingCustomer Relationship ManagementTechnical Aptitude
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SaaS SalesPerformance MetricsProcess RedesignProblem-SolvingConflict Management
Soft Skills
Communication SkillsNegotiation SkillsCollaborationTime ManagementPrioritization
Tools & Technologies
CRM SystemsGoogle SuiteZoomSocial Media ManagementSocial Media Advertising
Certifications & Qualifications
Bachelor’s Degree or Equivalent Experience
Industry Keywords
Product-Led GrowthCustomer SupportTeam EmpowermentTraining FacilitationCustomer-Facing Teams
About the role
Key responsibilities & impact- Provide daily leadership, coaching, and empowerment to Trial Experience Specialists
- Serve as the primary contact for management inquiries and customer support escalations
- Facilitate training sessions and new-hire training
- Monitor team and department health and contribute to strategic team development
- Track and report individual and team performance metrics
- Identify process redesign opportunities and recommend service-quality improvements
- Address and resolve advanced customer requests with detailed documentation
- Foster a collaborative work environment and effective teamwork
- Execute additional responsibilities as business needs evolve
- Develop and mentor a team while supporting and coaching team members and implementing strategic improvements
Requirements
What you’ll need- Bachelor’s Degree or Equivalent SaaS Experience is strongly preferred
- Prior experience in SaaS sales, with ability to manage the full sales cycle
- Strong communication and negotiation skills
- Prior experience leading fast-paced, results-driven, customer-facing teams for a SaaS or Product-Led Growth company preferred
- Strong technical aptitude
- Strong collaboration, time-management, and prioritization skills
- Ability to build and maintain strong internal and customer relationships
- Problem-solving and conflict-management experience is a plus
- Ability to learn quickly and apply new technologies
- Strong written and oral communication skills
- Experience with or ability to learn various CRM systems is a plus
- Working knowledge of Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Working knowledge of Google Suite, Zoom, Facebook, Instagram, Slack, LinkedIn, and other social media
- Must engage on camera for all customer and team interactions
Benefits
Comp & perks- Remote-first organization
- Equal employment opportunity and inclusive hiring practices
- Reasonable accommodations for individuals with disabilities