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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management, including assessment, care planning, and coordination of services for members with moderate complexity health needs. Proficient in utilizing healthcare systems and case management software to ensure compliance and improve member outcomes.
Highest-signal resume keywords
Case ManagementAssessment SkillsCare PlanningRN LicensureHealthcare Systems Understanding
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementAssessment SkillsCare PlanningHealthcare Systems UnderstandingUtilization ManagementElectronic Health RecordsClinical ExperienceDisease Condition ManagementProvider OperationsQuality Improvement
Soft Skills
AdvocacyCollaborationCommunicationIndependent WorkTeamwork
Tools & Technologies
Microsoft SuiteCase Management SoftwareElectronic Health Records
Certifications & Qualifications
RN LicensureMulti-State Licensure (eNLC)
Industry Keywords
HealthcareCultural CompetencyDiverse PopulationsRegulatory ComplianceAccreditation Standards
About the role
Key responsibilities & impact- Provide comprehensive case management services to members
- Manage a caseload of members with moderate complexity health needs
- Assess members’ health status, needs, and available resources
- Develop individualized care plans with members, physicians, and other healthcare providers
- Implement and coordinate care plans and ensure access to appropriate services and resources
- Coordinate referrals to specialists and community resources
- Monitor member progress and adjust care plans as needed
- Evaluate the effectiveness of interventions and services
- Act as an advocate and liaison to meet members’ individual healthcare needs
- Collaborate and communicate with physicians, providers, coworkers, and healthcare team members
- Document activities in compliance with business processes, company policies, regulatory requirements, and accreditation standards
- Identify potential cost savings, quality improvements, and workflow efficiencies
- Detect, resolve, and prevent improper utilization of member benefits
- Perform other duties as assigned or requested
Requirements
What you’ll need- High School Diploma/GED
- 3 years in any combination of clinical, case/utilization management, and/or disease condition management experience, or provider operations and/or health insurance experience
- Current State of PA RN licensure OR current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC) or WV or DE or NY
- Other RN license(s), if applicable, must be obtained within the first 6 months of employment
- Proficiency in using Microsoft suite of applications, case management software and electronic health records
- Strong assessment and care planning skills
- Understanding of healthcare systems and case management principles
- Ability to work independently and as part of a team
- Preferred: Bachelor's Degree in Nursing
- Preferred: Experience working with the healthcare needs of diverse populations
- Preferred: Experience demonstrating understanding of the importance of cultural competency in addressing targeted populations
- Language requirement other than English: None
- Travel requirement: 0% - 25%