Customer Experience Analyst, Graduate Intern

Highmark Health

. Support customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization .

Posted 10/27/2026part-timeRemote • United StatesEntry LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer experience strategy, journey mapping, and digital experience optimization within the healthcare sector. Proficient in analyzing voice-of-customer data and developing actionable insights to enhance user experiences.

Highest-signal resume keywords

Customer Experience StrategyVoice Of Customer (VOC) AnalyticsCustomer Journey MappingDigital Experience AnalysisAdobe Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Journey MappingDigital Experience OptimizationCustomer Experience MeasurementContent OptimizationSEO Optimization

Soft Skills

CollaborationPresentation SkillsAnalytical Thinking

Tools & Technologies

Adobe Analytics

Industry Keywords

HealthcareHIPAA ComplianceData SecurityUser Experience (UX)Human-Centered Design

About the role

Key responsibilities & impact

Support customer experience strategy, digital experience optimization, journey analytics, and experience design initiatives within a healthcare organization
Analyze customer interactions and identify opportunities to create seamless, personalized, and frictionless experiences
Analyze voice-of-customer data and evaluate customer journeys
Conduct website and digital experience assessments
Review Adobe Analytics insights
Support process improvement initiatives
Develop journey maps and experience recommendations
Assist with content and SEO optimization efforts
Prepare presentations and reports for stakeholders
Conduct research and reporting with recommendations or alternative proposals
Participate in planning and implementation of unit projects and initiatives
Collaborate with business leaders, digital experience professionals, marketing teams, product owners, and analytics partners
Perform related duties as assigned
Comply with HIPAA, data security guidelines, the Code of Business Conduct, applicable laws, regulations, company policies, and training requirements

Requirements

What you’ll need

Applicants must be authorized to work in the U.S. independently
Bachelor’s degree
Pursuance of a graduate degree full or part-time in an accredited college or university
Pursuing a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a related field
Experience with Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis

Benefits

Comp & perks

Hands-on training and mentorship
Project-based learning
Exposure to career opportunities in Customer Experience, User Experience, Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy
Cross-functional collaboration
Exposure to customer experience, digital engagement, artificial intelligence, analytics, and experience design
Opportunity to develop analytical, communication, research, and customer experience capabilities
Opportunity to gain experience in human-centered design and digital transformation