Customer Service Representative

Highmark Health

. Resolve standard and occasional non-standard customer inquiries, comments, and concerns .

Posted 10/1/2026full-timeRemote • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries effectively through various communication methods. Proficient in applying product knowledge, problem-solving, and adhering to compliance standards in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceProduct KnowledgeListening SkillsProblem-SolvingHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Inquiry ResolutionDocumentation SkillsMultitaskingProbing QuestionsTraining Competencies

Soft Skills

Effective CommunicationDe-Escalation SkillsIndependenceQuality Focus

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center EnvironmentData Security GuidelinesCode of Business Conduct

About the role

Key responsibilities & impact

Resolve standard and occasional non-standard customer inquiries, comments, and concerns
Perform the full range of assigned customer service duties
Resolve customer concerns in a single interaction via telephone, written, or face-to-face communication
Respond confidently to diverse customers regardless of the issue
Work independently, frequently using the knowledge center to answer inquiries
Apply product knowledge, listening, analysis, quality focus, problem-solving, and documentation skills
Meet internal adherence, efficiency, and inquiry timeliness targets
Resolve standard and frequently non-routine, limited-impact inquiries with minimal escalation
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
1-3 years experience in customer service or call center environment
In-depth product knowledge
Superior listening skills
Ability to multitask efficiently
Ability to ask effective probing and open- and closed-ended questions
Ability to master initial training competencies and learn additional competencies through training
Ability to de-escalate challenging customer inquiries while following company policies and processes
Ability to work scheduled Eastern Time business hours
Compliance with HIPAA, data security guidelines, Code of Business Conduct, applicable laws, and company policies