Customer Service Representative

Highmark Health

. Resolve standard and occasional non-standard customer inquiries, comments, and concerns .

Posted 10/19/2026full-timeRemote • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries effectively and efficiently. Proficient in applying product knowledge and adhering to compliance standards such as HIPAA and company policies.

Highest-signal resume keywords

Customer Service ExperienceProduct Knowledge ApplicationDe-Escalation SkillsListening SkillsMultitasking Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Inquiry ResolutionProblem SolvingDocumentationTraining Competencies MasteryInquiry Timeliness

Soft Skills

Effective CommunicationConfidenceAdaptabilityProbing Questions Ability

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Call Center EnvironmentHIPAA ComplianceData Security GuidelinesCode of Business Conduct

About the role

Key responsibilities & impact

Resolve standard and occasional non-standard customer inquiries, comments, and concerns
Engage customers confidently and perform assigned customer service duties
Resolve customer concerns in a single interaction via telephone, written, or face-to-face communication
Respond to diverse customers with consistent confidence
Work independently, using the knowledge center to answer inquiries
Develop product knowledge through listening, analysis, quality focus, problem solving, and documentation
Meet internal adherence, efficiency, and inquiry timeliness results
Resolve standard and frequently non-routine customer concerns with minimal escalation
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
1-3 years experience in customer service or call center environment
Ability to apply in-depth product knowledge
Superior listening skills
Ability to multitask efficiently
Ability to ask effective probing and open- and closed-ended questions
Ability to master initial training competencies and learn additional competencies through training
Ability to de-escalate challenging customer inquiries while following company policies and processes
English; no additional language required
Must comply with HIPAA, data security guidelines, company policies, and the Code of Business Conduct