Customer Service Representative

Highmark Health

. Resolve standard and occasional non-standard customer inquiries, comments, and concerns .

Posted 11/10/2026full-timeRemote • United StatesJunior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to resolve inquiries efficiently and effectively. Proficient in applying product knowledge and utilizing problem-solving techniques to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceProduct KnowledgeSuperior Listening SkillsMultitasking AbilityDe-Escalation Techniques

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Problem SolvingDocumentation SkillsQuality FocusInquiry TimelinessAnalysis

Soft Skills

Effective CommunicationConfidenceIndependenceAdaptabilityProbing Questions

Tools & Technologies

Computer SystemsKnowledge Center

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Call Center EnvironmentCustomer InquiriesCustomer ConcernsCustomer EngagementEfficiency

About the role

Key responsibilities & impact

Resolve standard and occasional non-standard customer inquiries, comments, and concerns
Engage with customers and perform the full range of customer service duties
Resolve customer concerns in a single interaction via telephone and written communication
Respond to diverse customers with confidence regardless of the issue
Work independently, frequently utilizing the knowledge center to answer inquiries
Apply product knowledge, listening, analysis, quality focus, problem solving, and documentation skills
Meet internal adherence, quality, efficiency, and inquiry timeliness results
Resolve standard and frequently non-routine customer inquiries with limited escalation
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma/GED
1-3 years experience in customer service or call center environment
Comfortable navigating multiple screens and computer systems
Applies in-depth product knowledge obtained through ongoing cycles of working with routine and non-routine subject matter
Superior listening skills
Ability to multitask with a high level of efficiency
Ability to ask effective probing and/or open and closed ended questions
Ability to master initial training competencies and learn additional competencies through training
Ability to de-escalate challenging customer inquiries while delivering information consistent with company policies and processes