Enrollment and Billing Representative

Highmark Health

. Perform enrollment and billing activities for members, clients, and the membership, enrollment & billing department .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enrollment and billing processes, with strong financial aptitude and proficiency in Microsoft Office Applications. Capable of managing multiple tasks while providing exceptional customer service and maintaining attention to detail.

Highest-signal resume keywords

Enrollment And Billing ExperienceCustomer Service SkillsFinancial Aptitude10-Key Data EntryProblem Analysis And Resolution

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

BillingAccounts ReceivableReconciliationData EntryBasic Accounting Knowledge

Soft Skills

Attention To DetailOrganizational SkillsAbility To Handle Multiple TasksComposure Under StressCommunication Skills

Tools & Technologies

Microsoft Office ApplicationsEnrollment DatabasesBilling Databases

Industry Keywords

Healthcare IndustryCustomer Needs AssessmentMembership Management

About the role

Key responsibilities & impact

Perform enrollment and billing activities for members, clients, and the membership, enrollment & billing department
Verify enrollment status and make changes to records
Address enrollment questions and concerns
Resolve membership and billing issues
Access and update enrollment and billing databases
Communicate with internal and external contacts to resolve discrepancies and provide accurate responses to written, telephone, and online inquiries
Process and maintain membership data
Manage multiple production-oriented tasks and responsibilities
Perform billing, accounts receivable, and reconciliation activities
Create and distribute membership/billing materials and communications
Meet service levels, metrics, and/or performance guarantees
Conduct research to resolve issues
Perform other duties as assigned

Requirements

What you’ll need

Must be a US Citizen
High school diploma / GED
3 years of related, progressive experience
Experience using Microsoft Office Applications
Experience in Billing/Enrollment and/or Customer Service
Strong financial aptitude
Solid customer service/phone skills
Attention to detail
Organizational skills
10-key data entry with both quality and speed
Basic accounting knowledge and ability to reconcile enrollment and/or payment information
Proven ability to analyze and resolve problems
Knowledge of principles and processes for providing customer service, including customer needs assessment and meeting standards
Ability to handle many tasks simultaneously and respond to customers and their issues promptly and professionally
Ability to take direction and navigate through multiple systems simultaneously
Ability to maintain composure under stressful and fast-paced conditions
Associates Degree in Business or a related field OR Bachelor’s Degree in Business or a related field preferred
Prior finance, healthcare industry, or Enrollment and Billing experience preferred