Medical Record Retrieval Specialist

Highmark Health

. Request and obtain medical records from healthcare providers .

Posted 9/21/2026full-timeUnited StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing medical records retrieval and documentation while ensuring compliance with HIPAA regulations. Capable of effectively communicating with healthcare providers and team members to meet project deadlines and maintain the confidentiality of protected health information.

Highest-signal resume keywords

Medical Records ManagementElectronic Medical Record (EMR) SystemsHIPAA ComplianceMicrosoft Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Records RetrievalElectronic Health Record (EHR) SystemsDocument TrackingData EntryAnalytical Problem Solving

Soft Skills

Strong Verbal CommunicationAttention to DetailOrganizational SkillsAbility to Work IndependentlyAdaptability

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft VisioPDF Viewer/Reader/Editor

Certifications & Qualifications

Registered Health Information Technician (RHIT)

Industry Keywords

HealthcareHealth InsuranceProtected Health Information (PHI)Medical TerminologyClinical Information Retrieval

Tech Stack

Tools & technologies

Flash

About the role

Key responsibilities & impact

Request and obtain medical records from healthcare providers
Collect medical records within tight timeframes and facilitate storage in secure organizational repositories
Track and document activity completely and accurately in all systems
Contact provider offices and facilities to request medical records and serve as the point of contact for medical record request inquiries
Identify and coordinate efficient retrieval methods, including onsite retrieval, secure electronic access, and secure web upload
Ensure complete EMR information is obtained and necessary information is retrieved
Prepare hard copy medical records for conversion into electronic images
Communicate with team members and external healthcare providers to meet strict project deadlines
Travel to provider offices, medical facilities, or Highmark campus to obtain and prepare medical records
Perform other duties as assigned or requested

Requirements

What you’ll need

3 years of prior health care and/or health insurance experience, or related field
Proficiency in Microsoft Office Tools: Outlook, Excel, Word, Visio
Must complete all access requirements and requested forms, which may include providing a personal social security number and/or copy of photo identification
PDF viewer/reader/editor, scanners, flash drives, navigation of document repository, tracking requests, and maintaining issues logs preferred
Experience and familiarity with medical records, medical terminology, and Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems preferred
Proficiency in navigating and retrieving clinical information from EMR/HER systems preferred
Working knowledge of HIPAA requirements and demonstrated commitment to privacy, security, and confidentiality of protected health information (PHI) preferred
Strong verbal and written communication skills
Demonstrated time management skills and ability to manage projects to a successful outcome
Well organized, with close attention to detail
Analytical ability to identify and resolve problems
Ability to work independently while offsite and in a team environment
Ability to adapt to change and respond to difficult and challenging situations professionally
Ability to handle multiple priorities and effectively prioritize tasks
Required education: High School/GED
Registered Health Information Technician (RHIT) preferred
No language other than English required