Medical Record Retrieval Specialist

Highmark Health

. Request and obtain medical records from healthcare providers to ensure accurate documentation of members’ health conditions and optimize risk-adjusted revenue .

Posted 11/6/2026full-timePittsburgh • Pennsylvania • United StatesMid-LevelSenior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing medical records retrieval processes while adhering to HIPAA regulations and ensuring the confidentiality of protected health information. Exhibits strong organizational skills and the ability to communicate effectively with healthcare providers and team members to meet project deadlines.

Highest-signal resume keywords

Medical Records ManagementElectronic Medical Record (EMR) SystemsHIPAA ComplianceMicrosoft Office ProficiencyTime Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyElectronic Health Record (EHR) SystemsData RetrievalDocument TrackingAnalytical Problem Solving

Soft Skills

Strong Communication SkillsAttention to DetailAbility to Work IndependentlyAdaptabilityProject Management

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft WordMicrosoft Visio

Certifications & Qualifications

Registered Health Information Technician (RHIT)

Industry Keywords

HealthcareHealth InsuranceProtected Health Information (PHI)Compliance Requirements

About the role

Key responsibilities & impact

Request and obtain medical records from healthcare providers to ensure accurate documentation of members’ health conditions and optimize risk-adjusted revenue
Conduct provider outreach and coordinate efficient retrieval methods, including onsite retrieval, secure electronic access, and secure web upload
Collect medical records within tight timeframes and facilitate storage in secure organizational repositories
Track and document activity completely and accurately in all systems
Serve as the point of contact for medical record request inquiries
Determine complete EMRs and process necessary information for providers
Prepare hard-copy medical records for conversion into electronic images
Communicate with team members and external healthcare providers to meet strict project deadlines
Travel to provider offices, medical facilities, or Highmark campus to obtain and prepare medical records
Adhere to HIPAA, privacy, security, confidentiality, and company compliance requirements
Perform other duties as assigned or requested

Requirements

What you’ll need

3 years of prior health care and/or health insurance experience, or related field
Proficiency in Microsoft Office Tools: Outlook, Excel, Word, Visio
Must complete all access requirements and requested forms, which may include providing a personal social security number and/or copy of photo identification, as applicable, in order to retrieve medical records
Experience and familiarity with medical records, medical terminology, and Electronic Medical Record (EMR) or Electronic Health Record (EHR) systems preferred
Proficiency in navigating and retrieving clinical information from EMR/EHR systems
Working knowledge of HIPAA requirements and demonstrated commitment to privacy, security, and confidentiality of protected health information (PHI)
Strong verbal and written communication skills
Demonstrated time management skills and ability to manage projects to a successful outcome
Well organized, paying close attention to detail
Analytical ability to identify and resolve problems
Ability to work independently of a direct supervisor while offsite
Ability to adapt to change and respond to difficult and challenging situations professionally
Ability to work independently or in a team environment
Ability to handle multiple priorities and effectively prioritize tasks
Required education: High School/GED
Preferred: Associates in Health Information Technology or another health care-related field
Preferred certification: Registered Health Information Technician (RHIT)
Language other than English: None