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Product Manager – Find & Schedule Care
Highmark Health. Own the end-to-end access front door for members, from finding in-network doctors, specialists, or care facilities through viewing availability and booking care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product strategy and management, with a focus on enhancing member experiences through effective scheduling and discovery capabilities. Proficient in navigating complex workflows and ensuring compliance with HIPAA and data security guidelines.
Highest-signal resume keywords
Product Strategy DevelopmentConsumer-Facing Search ManagementSoftware Lifecycle ExperienceData Quality CollaborationHIPAA Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product ManagementScheduling CapabilitiesData ValidationBusiness Case DevelopmentStakeholder AlignmentMetrics AnalysisProduct Backlog ManagementOperational Workflow NavigationStrategic Vision DevelopmentGovernance Representation
Soft Skills
CommunicationCollaborationProblem-SolvingAdaptabilityLeadership
Industry Keywords
HealthcareConsumer ExperienceData Security GuidelinesCode of Business ConductRegulatory Compliance
About the role
Key responsibilities & impact- Own the end-to-end access front door for members, from finding in-network doctors, specialists, or care facilities through viewing availability and booking care
- Define the product strategy, vision, and value proposition for the Find and Schedule Care experience
- Ensure the member experience is seamless, clinically relevant, accurate, and easy to use
- Develop the strategic vision and business case and gain alignment from strategic partners and stakeholders
- Oversee execution of the product vision
- Own the ongoing health, precision, and relevance of the live product
- Ensure provider directories, scheduling rules, and search results remain accurate and trusted
- Understand the company roadmap and competitive position and develop a holistic product vision and strategy
- Communicate roadmaps, priorities, experiments, and decisions from product-team to executive levels
- Anticipate future needs and use metrics and qualitative input to identify improvement opportunities
- Represent the product in governance meetings
- Serve as accountable owner for products and tools within the portfolio
- Drive cross-product and cross-customer value and shared learnings
- Own and regularly reprioritize the product backlog using internal and partner-team input
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor's Degree in science, technology, mathematics or related field OR relevant experience and/or education as determined by the company in lieu of bachelor’s degree
- 3 years of Product experience
- 3 years with the Software Lifecycle
- 1 year of Advanced domain experience
- Experience managing consumer-facing search, discovery, or scheduling capabilities
- Experience collaborating with enterprise data and analytics teams on data quality, system integrations, or data validation feedback loops
- Demonstrated ability to navigate complex business workflows, multi-sided stakeholder ecosystems, and operational rules
- Compliance with HIPAA, data security guidelines, the company’s Code of Business Conduct, applicable laws, regulations, policies, and training requirements