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Virtual Patient Monitor
Highmark Health. Provide continuous observation and surveillance of multiple patients across the AHN network through a central command center .
About the role
Key responsibilities & impact- Provide continuous observation and surveillance of multiple patients across the AHN network through a central command center
- Monitor patient behavior and movements using patient monitoring software
- Recognize potentially harmful behaviors and verbally redirect patients through digital audio devices
- Communicate patient needs to nursing staff immediately
- Provide shift-to-shift handoff of pertinent information and behaviors to virtual monitoring attendants and nursing staff
- Inform floor staff when patients may pose a threat to themselves or others
- Participate in identifying and reporting patient safety issues
- Assure patient environment safety and identify potential safety hazards
- Explain information to patients as necessary while maintaining dignity and privacy
- Follow safe work practices and participate in organizational and department safety programs
- Perform other duties as assigned or requested
Requirements
What you’ll need- High school / GED
- 1 year of previous patient care experience
- Capable of continuous monitoring of multiple patients at one time
- Proficient computer skills
- Critical thinking skills
- Decisive judgement
- Ability to work independently while maintaining accuracy, consistency, and patient confidentiality
- Ability to use de-escalation techniques
- Ability to communicate verbally, calmly and courteously in stressful situations
- Knowledge of medical terminology
- Must comply with HIPAA, data security guidelines, the Company’s Handbook of Privacy Policies and Practices, Information Security Policy, Code of Business Conduct, applicable laws, rules, regulations, company policies, and training requirements