Virtual Patient Monitor

Highmark Health

. Provide continuous observation and surveillance of multiple patients across the AHN network via a central command center .

Posted 11/9/2026full-timePittsburgh • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in patient monitoring and communication, ensuring safety and confidentiality while effectively managing multiple patients. Utilizes critical thinking and de-escalation techniques to address patient needs and potential safety threats.

Highest-signal resume keywords

Patient MonitoringCritical ThinkingDe-Escalation TechniquesHIPAA ComplianceMedical Terminology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Monitoring SoftwareComputer SkillsSafety Hazard IdentificationShift Handoff ProceduresData Security Guidelines

Soft Skills

Decisive JudgementCalm CommunicationIndependenceAccuracyConsistency

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient ConfidentialitySafety ProgramsDigital Audio DevicesNursing Staff CommunicationOrganizational Policies

About the role

Key responsibilities & impact

Provide continuous observation and surveillance of multiple patients across the AHN network via a central command center
Monitor patient behavior and movements using patient monitoring software
Recognize potentially harmful behaviors and verbally redirect patients through digital audio devices
Communicate patient needs and assistance requirements to nursing staff
Provide shift-to-shift handoffs to virtual monitoring attendants and nursing staff
Report patient safety threats and issues to floor staff and hospital teams
Identify safety hazards and communicate them for immediate intervention
Explain procedures or information to patients as necessary while maintaining dignity and privacy
Follow safe work practices and participate in organizational and department safety programs
Perform other duties as assigned or requested

Requirements

What you’ll need

High school / GED
Capable of continuous monitoring of multiple patients at one time
Proficient computer skills
Critical thinking skills
Decisive judgement
Ability to work independently while maintaining accuracy, consistency, and patient confidentiality
Ability to use de-escalation techniques
Ability to communicate verbally, calmly and courteously in stressful situations
Knowledge of medical terminology
Must comply with HIPAA, data security guidelines, the Company’s Handbook of Privacy Policies and Practices, Information Security Policy, Code of Business Conduct, applicable laws, rules, regulations, company policies, and training requirements