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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in administering leave of absence processes, including FMLA and military leave, while providing exceptional customer service and communication to employees. Proficient in managing benefits programs and utilizing SAP for data entry and reporting.
Highest-signal resume keywords
Leave Of Absence AdministrationFMLA ExperienceSAP Data EntryBenefits Program CommunicationCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits AdministrationData EntryReport PreparationClaims ProcessingInsurance Record Reconciliation
Soft Skills
Strong Communication SkillsAttention To DetailMultitasking AbilityCustomer Service Orientation
Tools & Technologies
MS OfficeOutlookWordExcel
Industry Keywords
Medical LeaveMilitary LeaveSupplemental InsuranceState Paid Leave ProgramsEmployee Benefits
Tech Stack
Tools & technologiesThrift
About the role
Key responsibilities & impact- Support the Leave of Absence department with administering and assisting employees through medical, FMLA, and military leave processes
- Answer calls to the department’s phone line
- Enter information into SAP
- Help employees return to work
- Complete employer verifications for supplemental insurance and state paid leave programs
- Prepare, audit, and reconcile group insurance records for life, medical, disability, vision, workers compensation, and similar employee benefit programs
- Communicate and explain benefits program information to employees, including insurance plans, pensions, stock/thrift incentive plans, and sick leave
- Assist employees with completing forms and respond to benefit inquiries
- Prepare reports and statistical information regarding programs
- Calculate benefits due and issue drafts for payments on self-administered or insured plans
- Prepare communications to physicians, hospitals, and employees regarding claims
Requirements
What you’ll need- High School/GED and 4 years of additional education and/or experience
- Strong communication and customer service skills
- Attention to detail
- Ability to multitask and work in a high volume, fast paced environment
- Experience with MS Office products, including Outlook, Word, and Excel
- Prior experience in benefits, FMLA or military leave programs preferred
- U.S. Citizenship required
- Full-time availability
- Must work first shift
- Not eligible for telework