Veterinary Receptionist

Hillsboro Veterinary Clinic

. Serve as the first point of contact for clients and patients .

Posted 11/4/2026full-timeHillsboro • Oregon • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to convert client calls into appointments while managing a fast-paced environment. Proficient in handling patient intake, maintaining accurate documentation, and collaborating with a veterinary team to enhance client experience.

Highest-signal resume keywords

Customer Service ExperienceAppointment SchedulingCommunication SkillsTyping Speed 40+ WPMVeterinary Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Appointment SchedulingPatient IntakeMedical Chart MaintenanceTyping Speed 40+ WPMBasic Veterinary Technical Skills

Soft Skills

Effective CommunicationRelationship-BuildingProblem-SolvingEmpathetic Phone DemeanorMultitasking

Tools & Technologies

PIMsScheduling SystemsMS OfficeEmail Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer SatisfactionClient EducationOSHA StandardsBiological HazardsVeterinary Services

About the role

Key responsibilities & impact

Serve as the first point of contact for clients and patients
Greet clients and patients in a friendly, welcoming manner
Manage incoming calls and convert more than 20% of new-client calls into scheduled appointments
Schedule appointments and fill the client schedule each day
Promote Care Companion Plans, services, and preventive-care options
Make weekly proactive reminder calls to clients due or overdue for services
Perform patient intake and discharge
Facilitate client education and use of the client-facing online pharmacy
Reconcile the cash drawer daily and complete opening and closing processes
Maintain accurate medical charts and patient documentation
Collaborate with the veterinary team to streamline patient flow and improve client experience
Keep the reception area clean and inviting
Resolve customer complaints and support client satisfaction and repeat visits
Learn basic veterinary technical skills, including animal restraint and lab duties
Perform other assigned responsibilities to support team success and call-to-conversion efficiency

Requirements

What you’ll need

High School Diploma or equivalent
1+ years of customer service experience, preferably front desk or call center experience in a fast-paced environment
1+ years of experience working with computers, including typing, email, and other software
Ability to convert incoming client calls into scheduled appointments using communication, relationship-building, and problem-solving skills
Ability to multitask accurately in a fast-paced environment
Ability to remain calm and focused during high call volumes
Ability to learn and use computer software systems, including PIMs and scheduling systems
Experience with or knowledge of handling dogs, cats, and exotic animals
Typing speed of 40+ wpm
Basic proficiency with MS Office products, including Word and Excel, and email systems
Strong customer service focus and ability to adapt to individual clients
Excellent professional and empathetic phone demeanor
Effective communication skills
Ability to work onsite; remote work is not available
Flexibility for 10+ hour shifts, weekends, evenings, and holidays
Ability to lift 25+ pounds and perform standing, walking, and reaching
Ability to work around pets, biological hazards, and medications
Ability to adhere to OSHA standards and regulations

Benefits

Comp & perks

Positive culture and strong mentorship
Opportunities for growth
Supportive, collaborative, team-centered work environment
Reasonable accommodation for qualified employees with disabilities