Assistant Manager, In-House Marketing

Hilton Grand Vacations

. Oversee day-to-day operations of the Pre-Arrival Marketing department .

Posted 10/16/2026full-timeNew York City • New York • United StatesJunior💰 $60,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Timeshare Marketing and Management, with a strong focus on customer service and operational efficiency. Proven ability to lead teams, develop marketing strategies, and maintain high satisfaction levels among owners and guests.

Highest-signal resume keywords

Timeshare Marketing ExperienceCustomer Service ExperienceMS Office Suite ProficiencyAnalytical Problem-Solving SkillsInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Timeshare ManagementMarketing Program DevelopmentPerformance AppraisalsStrategic ThinkingBudget Management

Soft Skills

Attention to DetailCoaching SkillsTeam Leadership

Tools & Technologies

ConciergeWeb-Based Reporting

Industry Keywords

Tour Flow ManagementGuest SatisfactionSales-Oriented MarketingOperational Compliance

About the role

Key responsibilities & impact

Oversee day-to-day operations of the Pre-Arrival Marketing department
Drive production for various marketing programs while ensuring compliance with company policies and procedures
Lead sales-oriented marketing staff, including recruiting, training, and developing associates
Develop and host weekly team meetings
Design programs and strategies to increase tour flow during off-season months
Maintain 100% satisfaction with owners and guests by addressing concerns and providing exceptional service
Exceed budget tour flow targets and manage marketing costs efficiently
Maintain site penetration above approved levels and minimize guest complaints
Manage representative performance standards and penetration rates
Conduct performance appraisals, counseling, and coaching sessions

Requirements

What you’ll need

Must have Timeshare Marketing experience
One year of Timeshare Management and Customer Service experience
One year of phone experience speaking with owners
Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures
Strong attention to detail
Excellent analytical and problem-solving skills
Ability to think strategically and analyze information in a timely and accurate manner
Excellent interpersonal communication skills
Availability for evening shifts, weekends, and holidays as needed
High school graduate

Benefits

Comp & perks

Competitive compensation including base salary plus incentives
Opportunities for professional growth and career advancement
401(k) matching
Health insurance
Paid time off
Tuition reimbursement
Commission and bonuses governed by a compensation plan