Assistant Manager, Quality Assurance

Hilton Grand Vacations

. Support the daily operations, training, and development of the Quality Assurance team .

Posted 10/28/2026full-timeRemote • Nevada • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Quality Assurance processes, contract review, and operational workflows while delivering exceptional customer service and driving team performance through effective leadership and training.

Highest-signal resume keywords

Leadership ExperienceQuality Assurance ProcessesContract ReviewTraining and Presentation SkillsPerformance Tracking

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Quality AssuranceContract ReviewOperational WorkflowsPerformance TrackingProcess Improvement

Soft Skills

LeadershipCoachingCommunicationCustomer ServiceProblem-Solving

Industry Keywords

Operational EffectivenessTeam ProductivityCustomer ExperienceCross-Functional PartnershipsContinuous Improvement

About the role

Key responsibilities & impact

Support the daily operations, training, and development of the Quality Assurance team
Lead, coach, and develop team members through training, performance feedback, and ongoing support
Facilitate onboarding and continuous training on Quality Assurance processes, closing procedures, contract reviews, and customer service standards
Monitor team productivity, quality results, attendance, and scheduling to ensure operational effectiveness
Review contracts and documentation for accuracy, completeness, and compliance with HGV standards
Partner with Sales, Contracts Processing, Owner Services, and other departments to resolve issues and support successful transaction completion
Track operational reports, identify trends, and implement coaching or process improvements as needed
Conduct Quality Assurance closings and support escalated customer concerns when necessary
Serve as a subject matter expert on Quality Assurance procedures, closing requirements, and best practices
Deliver exceptional customer service and operational excellence in accordance with HGV standards of integrity, quality, and service

Requirements

What you’ll need

Demonstrated leadership, coaching, and employee development experience
Strong training and presentation skills with the ability to facilitate learning for new and existing team members
Knowledge of contract review, quality assurance processes, and operational workflows
Excellent communication, customer service, and problem-solving skills
Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
Proficiency in reporting, performance tracking, and process improvement initiatives
Passion for developing talent and driving team performance
Commitment to delivering exceptional customer experiences
Ability to build strong cross-functional partnerships and influence positive business outcomes
Focus on accuracy, operational excellence, and continuous improvement