Collector II

Hilton Grand Vacations

. Handle calls on past due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail .

Posted 10/14/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling collections for mortgage and maintenance accounts while adhering to state and federal regulations. Proficient in maintaining organized documentation and achieving key performance indicators in a customer-focused environment.

Highest-signal resume keywords

Collections ExperienceSkip Tracing ExperienceExcellent Communication SkillsTimeshare Industry ExperienceFinancial Services Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collection ActivityDocumentation MaintenancePerformance Metrics ManagementCustomer ServiceContract Understanding

Soft Skills

Ethical Handling of CorrespondenceConfidentialityFlexibility

Certifications & Qualifications

Federal and State Licensure Requirements

Industry Keywords

Mortgage AccountsMaintenance AccountsThird-Party ServicingDelinquency ManagementKey Performance Indicators

About the role

Key responsibilities & impact

Handle calls on past due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
Follow all state and federal laws
Assist owners with a general understanding of ownership terms, conditions, and contracts
Perform collection activity in accordance with company and federal regulations
Maintain acceptable delinquency percentages as provided by financial management
Maintain required phone activity, contact percentages, and other key performance indicators
Handle correspondence and payments legally, ethically, and confidentially
Maintain detailed and organized support documentation for owner accounts
Request skip tracing
Assist collections staff with daily processes and procedures when required
Help Hilton Grand Vacations Owners and Guests create memorable vacation experiences

Requirements

What you’ll need

High School/GED
Excellent communications skills
Must meet federal and state licensure requirements
Flexible schedule Monday–Saturday from 8am to 11pm
More than 6 months collections experience or related experience in Customer Services or Sales (advantageous)
Skip tracing experience (advantageous)
Timeshare Industry, Financial Services or Banking experience (advantageous)

Benefits

Comp & perks

Inclusive culture of belonging
Equal opportunity employer
Reasonable accommodation for individuals with disabilities
Support for employee achievements
Global community and diverse workplace