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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing delinquent accounts and executing collection activities while adhering to company and Federal regulations. Proficient in developing policies and procedures related to collections and providing leadership support to team members.
Highest-signal resume keywords
Collections ExperienceSkip TracingLoan Work-Out ProgramsExcellent Communication SkillsTimeshare Industry Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsLoan ModificationsDelinquency ManagementSkip TracingPerformance Indicators
Soft Skills
Organizational SkillsLeadership SupportEthical Handling of Correspondence
Tools & Technologies
Microsoft WordMicrosoft AccessMicrosoft Excel
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Delinquent AccountsMortgage ModificationsContract TermsCollection PracticesTimeshare Industry
About the role
Key responsibilities & impact- Handle and collect 60+ day delinquent accounts
- Assist with loan work-out programs, including mortgage modifications and DILs
- Assist owners with understanding ownership and contract terms and conditions
- Perform collection activity in accordance with company and Federal regulations
- Maintain acceptable delinquency percentages
- Maintain required phone activity, contact percentages, and other key performance indicators
- Handle correspondence and payments legally, ethically, and confidentially
- Maintain organized support documentation for owner accounts and request skip tracing as needed
- Provide leadership support to Supervisors and Leads
- Assist with developing company policies and procedures related to collection tactics and practices
- Assist collections staff with daily processes and procedures
Requirements
What you’ll need- High School Diploma/GED
- Excellent written and verbal communication and organizational skills
- Proficient in Word, Access, and Excel
- Flexible schedule Monday–Saturday from 8am to 11pm
- Over 2 years of Collections or Sales experience preferred
- Skip tracing experience preferred
- Timeshare Industry experience preferred
Benefits
Comp & perks- Benefits from day one
- Daily pay
- Recognition Programs and Rewards
- Excellent health care options, including medical, dental, and vision
- A people-first culture
- Go Hilton: Travel Discounts Program Hilton hotel rates worldwide
- Perks at work: Employee Pricing platform
- Employee Assistance Program supporting physical and mental well-being
- Paid Vacation Time and Paid Sick Days
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities