Collector Inbound

Hilton Grand Vacations

. Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail .

Posted 9/24/2026full-timeRemote • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in handling inbound and outbound calls related to mortgage and maintenance accounts while adhering to federal regulations. Proficient in maintaining organized documentation and achieving key performance indicators in a fast-paced collections environment.

Highest-signal resume keywords

Collections ExperienceExcellent Communication SkillsKnowledge RetentionProblem SolvingTimeshare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CollectionsCustomer ServiceComplianceDocumentation ManagementPerformance Metrics

Soft Skills

Effective CommunicationTeam PlayerAbility to Handle Pressure

Certifications & Qualifications

Federal and State Licensure

Industry Keywords

Timeshare IndustryFinancial ServicesBanking

About the role

Key responsibilities & impact

Handle inbound calls on past-due mortgage and/or maintenance accounts, including third-party servicing and collecting, via phone and mail
Conduct collection activity in accordance with company and Federal regulations
Assist owners with understanding terms and conditions related to their ownership and contracts
Maintain required phone activity, contact percentages, and other key performance indicators
Legally, ethically, and confidentially handle correspondence and payments
Maintain organized support documentation for owner accounts and request skip tracing as necessary
Assist collections staff with daily processes and procedures
Complete assigned company training and compliance courses
Adhere to company standards, policies, and procedures
Handle outbound owner contacts for less than 30% of work time when required
Perform other related duties as assigned

Requirements

What you’ll need

High School/GED
Excellent communications skills
Must meet federal and state licensure requirements
Flexible schedule Monday–Saturday from 8am to 7pm
More than 6 months collections experience or related area (Customer Services or Sales) (advantageous)
Timeshare Industry, Financial Services or Banking experience (advantageous)
Effective communication skills
Ability to handle pressure and remain calm with customers
Knowledge retention and recall to provide accurate information to customers
Problem solving
Team player

Benefits

Comp & perks

Inclusive culture of belonging
Recognition, rewards, and support for achievements
Reasonable accommodation for individuals with disabilities
Company training and compliance courses