FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Digital Member Experience Specialist
Hilton Grand Vacations. Write clear responses for owners/guests via email/chat, using all tech/resources efficiently .
About the role
Key responsibilities & impact- Write clear responses for owners/guests via email/chat, using all tech/resources efficiently
- Provide program education and assist with online registration, website and mobile app navigation, and self-service opportunities through One Console and the mobile app
- Confirm, modify, or cancel resort reservations; open season cash reservations; add cancellation protection; and provide resort, unit amenity, and mandatory alert information
- Resolve inquiries through one-contact resolution by assessing needs, identifying solutions, and taking necessary action
- Communicate helpfully and professionally to promote dialogue and establish rapport
- Update and document information accurately using Salesforce and applicable reservation systems
- Process and analyze accounts, policies, and new product information
- Educate owners about their membership and answer questions accurately
- Follow etiquette and format standards for consistent communications and brand representation
- Identify and report recurring customer service issues and trends
- Service all Owner Services incoming contact types and handle required outbound calls
- Maintain product knowledge through ongoing or refresher training
- Complete required company training and compliance courses
- Follow company standards, policies, and procedures
- Perform reasonable management requests supporting department goals
Requirements
What you’ll need- At least 6 months experience in HGV Club
- 1 yr of professional customer service experience
- Successfully complete and pass all assessment testing
- Display outstanding written and verbal communication skills
- Ability to multi-task in a fast-paced environment
- Passion for delivering outstanding customer service
- Diligent, self-motivated, and a problem solver
- Ability to process and analyze information quickly
- Ability to resolve complex issues by using available resources
- Achieve or surpass all performance metrics, goals, and targets set by departmental leadership
- 1+ years professional experience in a Hilton Grand Vacations Contact Center (advantageous)
- Excellent typing skills - words per minute (advantageous)
- Excellent computer literacy including internet browser navigation, Outlook, Word, and Excel (advantageous)
- Apply contact center technology effectively to service the member (advantageous)
Benefits
Comp & perks- Excellent health care options (medical, dental, and vision that encourage preventative care)
- Paid Time Off (PTO) that allows for rest, relaxation or recuperation
- All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
- Go Hilton Team Member Travel Program: up to 30 nights per year at the employee rate
- 50% off at participating hotel-operated restaurants
- Employee Stock Purchase Plan: eligible team members can purchase HGV common stock at a discount
- Daily Pay Option*