Dispatch Coordinator

Hilton Grand Vacations

. Answer all incoming telephone calls to gather and coordinate tour information .

Posted 10/13/2026full-timeOrlando • Florida • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication and data management. Proficient in handling multi-phone lines and maintaining accurate records in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceData Entry ExperienceMulti-Phone Line HandlingMS Word ProficiencyMS Outlook Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryTour CoordinationRecord MaintenanceReport CreationDatabase Management

Soft Skills

Verbal CommunicationOrganizational SkillsAttention to Detail

Certifications & Qualifications

High School Graduate

Industry Keywords

Tour BookingGuest InformationAvailability Checking

About the role

Key responsibilities & impact

Answer all incoming telephone calls to gather and coordinate tour information
Provide support for production team members and management
Accurately input tour data and guest information in the company database
Check availability for guest tours and tour information
Search and research guest names and tour history in the company database
Maintain accurate records and logs of all tour booking activity
Create and distribute daily reports of departmental activity
Maintain regular attendance according to company and site guidelines

Requirements

What you’ll need

High School Graduate or equivalent experience
6 months minimum previous customer service experience
Previous experience with handling a multi-phone line
Computer experience in MS Word and Outlook
Proven high proficiency using strong, clear verbal communication skills
Open availability to work any day of the week and any shift, including nights, weekends, and holidays
Prior data entry experience

Benefits

Comp & perks

Day One Team Member Benefits
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide!
401(k) program with company match
Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Reasonable accommodation for individuals with disabilities