Global Support Specialist

Hilton Grand Vacations

. Answer inbound contacts and chats from Team Members in a global omni-channel contact center .

Posted 9/29/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on providing positive experiences for Owners and Members. Proficient in handling escalated calls and supporting team members in a fast-paced, omni-channel contact center environment.

Highest-signal resume keywords

Customer Service ExperienceCall Center OperationsProblem SolvingMicrosoft Office ProficiencyVerbal Fluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall HandlingProblem SolvingDetail OrientationComputer Literacy

Soft Skills

Friendly DemeanorEnthusiastic OutlookSelf-MotivationFlexibility

Tools & Technologies

Microsoft OfficeOutlookWordExcel

Industry Keywords

HGV Club ProductsTimeshareTravelHotel Front Desk

About the role

Key responsibilities & impact

Answer inbound contacts and chats from Team Members in a global omni-channel contact center
Take over escalated calls from team members when needed
Support Team Members assisting Owners/Club Members and guests with reservations, program education, maintenance fees, loans, website troubleshooting, and other requests
Provide daily support, direction, and communication to team members to achieve ASA and Service Level goals
Assist club counselors and specialist staff with questions, escalated calls, support, and guidance
Assist with internal and external help lines supporting sales and resort operations staff
Respond to customer service calls requiring intervention and work with Resolution Specialists on higher-level challenges
Assist with outbound programs and special projects during peak and off-peak periods
Interact with internal and third-party team members to provide exceptional customer experiences
Provide inbound customer assistance during high-demand or low-staff periods
Meet or exceed performance metrics, KPIs, and departmental goals
Complete required company training and compliance courses
Adhere to company standards, policies, and procedures

Requirements

What you’ll need

1+ years of professional customer service experience
Minimum 6 months of experience in HGV Club legacy products
Friendly and enthusiastic demeanor with a positive outlook
Dedication to providing positive experiences for Owners and Members
Detail-oriented, self-motivated, and a problem solver
Verbal fluency in English required
Intermediate computer literacy and skills
Ability to talk and type simultaneously
Flexibility to work nights, weekends, and/or major holidays
Preferred: 2+ years professional experience in call center customer service
Preferred: Timeshare, travel, call center, or hotel front desk background
Preferred: Proficient in Microsoft Office including Outlook, Word, Excel