Guest Experience Agent

Hilton Grand Vacations

. Research and organize information in collaboration with Sales and Resorts .

Posted 10/13/2026full-timeLas Vegas • Nevada • United StatesMid-LevelSenior💰 $17 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and interpersonal skills while effectively managing customer service inquiries and resolving issues. Proficient in Microsoft Office tools to facilitate communication and documentation.

Highest-signal resume keywords

Customer Service SkillsOrganizational SkillsVerbal Communication SkillsWritten Communication SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Interpersonal SkillsMulti-taskingProblem SolvingMeeting Moderation

Certifications & Qualifications

High School Diploma

Industry Keywords

Sales Integrity ProcessConsumer AdvocacyQuality AssuranceMember FeedbackTransitions Program

About the role

Key responsibilities & impact

Research and organize information in collaboration with Sales and Resorts
Respond to high-level concerns and complaints with emphasis on satisfactory resolution
Resolve issues through telephone, email, letters, or in-person communication
Handle inbound call and workgroup queues, including Special Needs, Chairman’s Line, Rescission Inquiry and HSM
Conduct Sales Integrity Process reviews and research owner/member concerns
Plan and host conference calls with Sales representatives and owner/members
Review contracts and Quality Assurance audio and video session notes
Handle Consumer Advocacy queries and Better Business Bureau inquiries
Perform satisfaction check-ups after issues are resolved
Handle Transitions program inquiries, eligibility requests, logging, data processing and follow-up
Log and route resort operational failures to appropriate Resort management
Organize medical hardship requests for approval by financial services
Investigate member problems and make informed resolution decisions
Capture and maintain member feedback
Proactively resolve escalated issues and provide timely resolution feedback
Collaborate with relevant departments to resolve assigned cases

Requirements

What you’ll need

High School Diploma or equivalent
Organizational and interpersonal skills
Proficient in Microsoft Office including Word, Excel and Outlook
Excellent customer service skills
Capable of moderating meetings between consumer and sales representative
Excellent written and verbal communication skills
Ability to organize, prioritize and multi-task
Must be eligible under the stated US hourly Team Member eligibility conditions

Benefits

Comp & perks

Day 1 Benefit Eligibility
Driven base pay
Recognition Programs and Rewards
Discounted Hilton hotel rates worldwide
401(k) program with company match
Paid Sick Days
Employee stock purchase program
Tuition reimbursement programs
Numerous learning and advancement opportunities
Daily Pay Option
Paid training
Leadership development programs