Guest Services Coordinator

Hilton Grand Vacations

. Provide excellent service to internal and external customers .

Posted 11/6/2026full-timeRemote • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while managing virtual tour setups and ensuring accurate information entry. Proficient in Microsoft Office applications and capable of balancing multiple systems in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written Communication SkillsProficiency In Microsoft Office ApplicationsStrong Time Management SkillsTechnical Capacity To Balance Multiple Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Excellent ServiceAbility To Work IndependentlyFlexible Schedule

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft Teams

Industry Keywords

Timeshare ExperienceHospitality ExperienceSales SupportVirtual Tour SetupGuest Qualification Verification

About the role

Key responsibilities & impact

Provide excellent service to internal and external customers
Support Sales and Marketing departments by handling policies and qualifications
Assign agents with guests for Hilton Grand Vacations vacation ownership sales presentations
Acquire Sales personnel attendance for tour assignment purposes
Prepare and maintain daily sales rotation and make accurate adjustments according to tour rules
Verify guest tour qualifications using multiple sources
Contact guests at scheduled tour times and guide them through virtual tour setup
Verify tour emails, platform login, and camera functionality
Update tours, identify available sales personnel, confirm sales connections, and perform warm transfers
Work with management to resolve guest, scheduling, gifting, and tour modification issues
Follow required scripts while providing high-level customer service and hospitality
Enter and verify system information accurately and timely
Ensure the virtual front desk is always covered
Receive and distribute reporting on time, including exception information
Attend required team meetings and training sessions on camera
Participate in required training skills assessments
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent experience
Flexible schedule including evenings, weekends, and holidays
Ability to work Pacific Standard Time operating hours
Must reside in the United States
Previous customer service experience
Timeshare or hospitality experience preferred but not required
Strong verbal and written communication skills
Strong technical capacity to balance multiple systems and windows simultaneously
Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and Teams
Ability to work independently in a remote work-from-home setting
Strong time management skills

Benefits

Comp & perks

Medical, Dental, and Vision insurance from Day One
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program with discounted rates at properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition
Learning and advancement opportunities
DailyPay
Work-life balance and family-friendly benefits