Guest Services Coordinator

Hilton Grand Vacations

. Provide excellent service to internal and external customers as a Guest Services Coordinator .

Posted 9/19/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and technical proficiency in managing multiple systems while providing support for sales and marketing operations. Capable of effectively communicating with guests and coordinating virtual tours in a remote work environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Verbal And Written Communication SkillsProficient In Microsoft Office ApplicationsTime Management SkillsTechnical Capacity To Balance Multiple Systems

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Self-MotivatedStrong Time Management Skills

Tools & Technologies

Microsoft OfficeWordExcelOutlookTeams

Industry Keywords

Guest Services CoordinatorSales PresentationsTimeshareHospitalityVirtual Tour Setup

About the role

Key responsibilities & impact

Provide excellent service to internal and external customers as a Guest Services Coordinator
Support Sales and Marketing departments by handling policies and qualifications
Assign agents with guests for Hilton Grand Vacations vacation ownership sales presentations
Acquire Sales personnel attendance each morning for tour assignment purposes
Prepare and maintain the daily sales rotation and make accurate adjustments following tour rules
Verify guest tour qualifications using multiple sources
Contact guests at scheduled tour times and guide them through virtual tour setup
Ensure tour emails are received, guests can log in, and cameras are working
Update tours, identify available salespersons, confirm sales connections, and perform warm transfers
Work with management to identify, research, and address guest, schedule, gifting, and tour modification problems
Follow required scripts while providing high-level customer service and hospitality
Input information accurately and promptly and ensure the virtual front desk is covered
Verify computer input and ensure reporting is received and distributed on time
Attend required team meetings and training sessions on camera
Participate in required skills assessments
Perform other duties as assigned

Requirements

What you’ll need

High School diploma or equivalent experience
Able to work a flexible schedule including evenings, weekends, and holidays
Must reside in the United States
Previous customer service experience
Timeshare or hospitality experience is preferred, but not required
Strong verbal and written communication skills
Strong technical capacity to balance multiple systems and windows at a time
Proficient in Microsoft Office applications, including Word, Excel, Outlook & Teams
Self-motivated with strong time management skills
Able to work independently in a remote work-from-home setting

Benefits

Comp & perks

Medical, Dental, and Vision insurance from Day One
401k plan with company match
Life insurance
Company stock purchase program
Team Member Travel Program with discounted rates at properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition
Learning and advancement opportunities
DailyPay
Work-life balance and family-friendly benefits
Reasonable accommodation for individuals with disabilities