Marketing Representative

Hilton Grand Vacations

. Proactively contact guests through outbound calls and email prior to arrival.

Posted 9/30/2026full-timeRemote • Hawaii • United StatesJunior💰 $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outbound sales and customer service within the hospitality industry, with a strong focus on achieving booking goals and providing exceptional guest experiences. Proficient in utilizing CRM tools and maintaining compliance with company standards.

Highest-signal resume keywords

Outbound Sales ExperienceCustomer Service SkillsInterpersonal Guest RelationsSalesforce CRM ExperienceMultitasking Ability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesBooking ManagementDocumentation AccuracyCritical ThinkingCustomer Service Software Literacy

Soft Skills

Verbal CommunicationWritten CommunicationTeam CollaborationRapport BuildingTime Management

Tools & Technologies

SalesforceCRM Applications

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HospitalityConcierge ServicesTimeshare MarketingTours and Activities SalesGuest Experience

About the role

Key responsibilities & impact

Proactively contact guests through outbound calls and email prior to arrival.
Promote and book qualified Hilton Grand Vacations resort preview and timeshare tour appointments.
Recommend and assist with booking tours, activities, excursions, events, and approved vacation experiences.
Build rapport and create excitement around each guest's upcoming travel plans.
Manage assigned lead lists and achieve daily outbound call expectations.
Maintain accurate documentation and call dispositions within company systems.
Promote HGV Ultimate Access events and approved offerings.
Collaborate with leadership to resolve guest concerns and deliver exceptional service.
Maintain compliance with all company policies, procedures, and quality standards.

Requirements

What you’ll need

Validated experience in tours and activities sales or concierge services, with a demonstrated track record of meeting or exceeding sales and booking goals.
Minimum 1 year of customer service experience in hospitality, retail, call center, or similar customer-facing environment.
Strong interpersonal guest relations and etiquette skills.
Excellent verbal and written communication skills.
Ability to multitask, balance priorities, and work effectively in a fast-paced environment.
Ability to work independently, apply critical thinking, and collaborate successfully in a team setting.
Computer literacy and ability to learn customer service software applications and tools.
Must be able to work all days and shifts, including weekends and holidays.
High School Diploma/GED
Previous sales-related call center experience and/or timeshare marketing experience preferred.
Previous knowledge of Salesforce applications or similar CRM experience preferred.
Thorough understanding of the local area, including restaurants, sightseeing, locations, directions, and optional tours/activities preferred.

Benefits

Comp & perks

Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
Generous Paid Time Off: Vacation, sick time, and paid parental leave.
401(k) with company match
Life insurance
Employee stock purchase program
Tuition reimbursement for job-related degrees and certifications
Team Member discounts, travel programs, and resort benefits
Commission and bonuses governed by a compensation plan
Work-life balance and family-friendly benefits